ph3Job Summary /h3 /brpResponsible for proactively soliciting and managing group and transient sales opportunities. Manages the hotel’s segment sales effort. Actively up-sells each business opportunity to maximize revenue opportunity. Manages daily activities related to group and transient sales objectives. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of the company. /p /brh3CANDIDATE PROFILE /h3 /brpEducation And Experience /p /brul /brli2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. /li /br /ul /brpOR /p /brul /brli4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. /li /br /ul /brh3CORE WORK ACTIVITIES /h3 /brh3Building Successful Relationships that Generate Sales Opportunities /h3 /brul /brliWorks collaboratively with off-property sales channels (e.g., territory sales, company sales) to ensure group and transient sales efforts are coordinated, complementary and not duplicative. /li /brliBuilds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. /li /brliDevelops relationships within community to strengthen and expand customer base for group and transient sales opportunities. /li /brliManages and develops relationships with key internal and external stakeholders. /li /brliProvides accurate, complete and effective turnover to Event Management. /li /br /ul /brh3Conducting Daily Sales Activities that Achieve Department Goals /h3 /brul /brliResponds to incoming group and transient opportunities for the property that are outside parameters of the . /li /brliManages departmental budget, including group and transient sales. /li /brliUses negotiating skills and creative selling abilities to close on business and negotiate contracts. /li /brliUses sales resources and administrative/support staff effectively. /li /brliExecutes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). /li /brliConducts data analysis and sharing of information on market conditions, competitors,



client and industry changes, economic forecasts and trends. /li /br /ul /brh3Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue /h3 /brul /brliIdentifies new group and transient business to achieve personal and property revenue goals. /li /brliUnderstands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. /li /brliCloses the best opportunities for the property based on market conditions and property needs. /li /brliMonitors same day selling procedures to maximize room revenue and control property occupancy. /li /brliGains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. /li /brliMaximizes total hotel revenue by working closely with Rooms and Catering departments. /li /br /ul /brh3Providing Exceptional Customer Service to all Guests and Customers /h3 /brul /brliSupports customer loyalty to company by delivering service excellence throughout each customer experience. /li /brliServices our customers in order to grow share of the account. /li /brliExecutes and supports customer service standards and property’s brand standards. /li /brliProvides excellent customer service consistent with the daily service basics of the brand. /li /brliExecutes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. /li /brliPartners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations. /li /brliSets a positive example for guest relations. /li /brliInteracts with guests to obtain feedback on product quality and service levels. /li /brliAttends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.



/li /brliExecutes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. /li /brliServes the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to company. /li /br /ul /brh3Additional Sales And Marketing Responsibilities /h3 /brul /brliUtilizes intranet for resources and information. /li /brliConducts site inspections. /li /brliCreates contracts as required. /li /brliParticipates in and practices daily service basics of the brand. /li /br /ul /brpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p /brpAt more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. /p /brpEvery day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. /p /brpYour role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. /p /brpIn joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. /p /brpbBe /b where you can do your best work, bbegin /b your purpose, bbelong /b to an amazing integral team, and bbecome /b the best version of you. /p /p #J-18808-Ljbffr

📌 Group Sales Manager - Hotel Arts Barcelona
🏢 Hotel Arts Barcelona
📍 Barcelona