ph3Job Title Customer Support Associate - Guest Management System (GMS) Summary /h3pWe are looking for a Client-Facing Support Agent to provide exceptional support and guidance to clients using our Guest Management System (GMS). In this role, you will help hospitality customers maximize the value of our software by resolving issues, delivering product training, and ensuring a seamless user experience. You will work closely with clients to understand their needs and build strong, long-lasting relationships. /ph3Key Responsibilities /h3ulliProvide day-to-day support to clients using the Guest Management System (GMS). /liliTroubleshoot software issues and guide users through system workflows. /liliDeliver product training and onboard new clients effectively. /liliAssist clients with hotel operations processes, including reservations, check-in/check-out, guest profiles, billing, and room management. /liliBuild and maintain strong client relationships through professional and responsive communication. /liliIdentify customer needs and provide effective solutions. /liliStay up to date with software enhancements and new product features. /li /ulh3About the Ideal Candidate /h3ulliBachelor's degree in Hospitality Management, Business Administration, Information Technology, or a related field (preferred). /lili2+ years of experience in a customer-facing role within the hospitality or hotel technology industry. /liliHands-on experience with CRM or hotel reservation platforms. /liliStrong understanding of hotel operations and hospitality workflows. /liliProficient with hotel software solutions, CRM tools,



ticketing systems, and Microsoft Office or Google Workspace. /liliExcellent verbal and written communication skills. /liliFluent in English. /liliAvailability to work from Tuesday to Saturday. /liliConfident presenting and delivering training sessions to clients. /liliCustomer-focused, proactive, patient, and able to build positive client relationships. /liliQuick learner with the ability to adapt to new software products and updates. /li /ulh3What We Can Offer You /h3ulliA truly general DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. /liliGreat opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. /liliA caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. /liliA hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.



/liliA diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. /liliA Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. /liliA critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose /li /ulh3Diversity Inclusion /h3pAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. /ppAmadeus is an equal opportunity employer. /ppAll qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. /ppAs part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. /ppWe’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. /ppHere, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer! /p /p #J-18808-Ljbffr

📌 Customer Support Associate - Guest Management System (GMS) (Barcelona)
🏢 1191 Amadeus Hospitality Europe, S.L.U.
📍 Barcelona