Job description

We are currently seeking an energetic individual to work full-time in our Barcelona office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include:

- Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)

- Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests

- Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair

- Adhere to procedures for logging, reporting and monitoring helpdesk requests.

- Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Job requirements

Required Skills and Experience:

- Must be fluent in the English language





- The idóneo candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people

- Highly self-motivated and with reasoning skills

- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 11 PRO)

- Knowledge of MacOS is desirable

- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

- Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.

- Knowledge of Antivirus and Spyware removal techniques

- Ability to quickly diagnose and fix problems

- Ability to articulate and maintain attention to technical details

- Ability to open a computer and replace defective components

- Desire to learn new skills

- Ability to follow through and document issues as well as resolutions

- Be able to work in a team-oriented, collaborative environment

- Familiar with Microsoft Active Directory a plus

On-site

- Madrid, Comunidad de Madrid, Spain

IT

Full-time, Permanent

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📌 Junior Helpdesk Support Specialist | Madrid
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