ppJul 25, 2026 /p pDutch Speaking Customer Service Agent For Booking.comAbout Mercier Consultancy Group /p pMercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting exceptional multilingual talent with world-class organisations across a wide range of industries, including tourism, hospitality, and travel. With a proven track record of placing thousands of professionals in rewarding careers across Europe, we pride ourselves on delivering a premium, candidate-first experience at every stage of the recruitment journey. Our mission is simple: to match the right people with the right opportunities — and to help them thrive. /p h3Job Overview /h3 pMercier Consultancy Group is proud to present an outstanding Dutch Speaking Customer Service Agent For Booking.com position in Spain, based on-site in the vibrant and sun-drenched city of Malaga. This is a fantastic opportunity for fluent Dutch speakers who are passionate about the tourism industry and dedicated to delivering an exceptional customer experience to travellers exploring destinations across the globe. If you are searching for Dutch-speaking jobs that combine professional growth, a dynamic work environment, and the unbeatable lifestyle of southern Spain, this role is made for you. /p h3Key Responsibilities /h3 ul liDeliver outstanding customer service to Dutch-speaking travellers via phone, email, and live chat, assisting with accommodation bookings, modifications, and cancellations on the Booking.com platform. /li liProvide accurate, up-to-date information on travel destinations, properties, and tourism-related services to enhance the overall guest experience. /li liHandle and resolve customer complaints, disputes, and complex booking issues in a timely,



empathetic, and professional manner consistent with Booking.com's service standards. /li liLiaise effectively with hotels, property managers, and tourism partners to facilitate seamless travel experiences for customers. /li liProcess refunds, payment queries, and special accommodation requests, ensuring complete accuracy and adherence to company policies. /li liMaintain detailed and precise records of all customer interactions within the CRM system, ensuring full compliance with data protection regulations. /li liIdentify opportunities to upsell relevant tourism products, services, and travel add-ons that enhance the customer journey. /li liCollaborate with team members and team leaders to consistently achieve individual and team performance targets and quality benchmarks. /li /ul pNative or fluent Dutch language skills (spoken and written) are essential for this role — all customer interactions will be conducted in Dutch. /p pCandidates must already be living in Malaga ( or the Costa Del Sol area ). /p pPrevious experience in customer service, tourism, travel, or a related hospitality industry sector is highly advantageous. /p pStrong communication skills with the ability to remain calm, professional, and solutions-focused under pressure. /p pComfortable working on-site in Malaga in a fast-paced, target-driven environment. /p pGood working knowledge of digital tools, CRM platforms,



and the ability to navigate online booking systems with ease. /p h3What We Offer /h3 ul liCompetitive Monthly Salary /li liFully Paid Training /li liHealth Insurance /li liMonthly Performance Bonus /li /ul pAnd Much More... /p h3Life in Spain /h3 pLiving and working in Spain is an experience like no other. Malaga, nestled on the stunning Costa del Sol, offers an extraordinary quality of life with over 300 days of sunshine per year, breathtaking Mediterranean beaches, and a rich cultural heritage that draws millions of tourists annually. Spain is a country that truly knows how to balance hard work with an enviable lifestyle — from vibrant tapas bars and world-class gastronomy to historic neighbourhoods, flamenco festivals, and a warm, welcoming local community that makes settling in feel effortless. /p pFor professionals seeking Dutch-speaking jobs and a career in the tourism sector, Spain represents one of the most exciting destinations in Europe. The cost of living in Spain remains highly competitive compared to northern European countries, meaning your salary stretches further — whether you're enjoying fresh seafood by the sea, exploring Andalucía's stunning landscapes, or simply soaking up the relaxed Mediterranean pace of life. Jobs in Spain offer not just a career opportunity, but a genuine lifestyle upgrade, and Malaga — with its booming international community and excellent transport links — is the perfect base from which to build your future. /p pMercier Consultancy specializes in providing expert advice and tailored solutions to enhance business performance and drive growth across various industries. /p pBusiness Consulting and Services Professional Services /p /p #J-18808-Ljbffr

📌 Dutch Speaking Customer Service Agent For Booking.com - Work In Malaga, Spain (Málaga)
🏢 Mercier Consultancy Group
📍 Málaga