Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing integral workforces, from hiring and onboarding to managing and paying employees in over 160 countries.

We are looking for a Partner Success Manager to join our Operations team at Papaya Global. Prior experience working in the workforce or payroll industry is a must

Key Responsibilities:

Partner Relationship & Account Management

- Act as the main point of contact for Papaya’s partners (In-Country Team - ICTs)
- Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
- Drive partner engagement, satisfaction, and performance
- Manage escalations with a proactive and solutions-oriented approach
- Ensure partner alignment with business goals, SLAs, and performance standards

Project & Operational Excellence

- Lead and coordinate strategic client cycles, onboarding, and transition plans
- Monitor and support high-risk clients and complex implementations
- Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)





Commercial & Strategic Oversight

- Oversee commercial aspects including service scope documentation and pricing alignment
- Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network

Data & Knowledge Management

- Maintain accurate partner data in Salesforce, generate reports and insights
- Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
- Promote knowledge sharing and process consistency across regions and projects

Performance & Process Optimization

- Evaluate partner performance regularly and implement continuous improvement plans
- Establish and maintain clear operational guidelines and best practices
- Actively manage workflows, SLAs, and service delivery standards

- 5 years’ experience in partner success, account management, or operations in a global environment
- Exceptional interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Experience with Salesforce (must)
- Comfortable managing multiple projects and priorities
- Fluent in English; additional languages are a plus
- Background in payroll, HR tech is a big advantage

📌 Partner Success Manager (Barcelona)
🏢 Empresa líder
📍 Barcelona