Portuguese-Speaking Customer Experience Specialist – Valencia, Spain

Role Overview

Join a leading Outsourcing/BPO company in the vibrant city of Valencia! As a Portuguese-speaking Customer Experience Specialist, you will be the heart of the customer journey, engaging with users across multiple channels to provide personalized support and ensure total satisfaction. This is a full-time, on-site role in a dynamic, people-first environment.

Your Responsibilities

- Omnichannel Engagement: Communicate with customers via phone, email, live chat, and social media.
- Personalized Support: Active listening and empathy are key—you will address concerns and provide tailored guidance to every user.
- Problem Solving: Offer impactful solutions to resolve issues efficiently and maintain high satisfaction levels.
- Internal Feedback: Identify customer needs and suggest process improvements to internal teams.
- KPI Excellence: Strive to meet and exceed targets related to service quality, productivity, and customer happiness.

Requirements

- Languages: Native or fluent Portuguese (C1) and proficient English (B2).
- Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Spain.
- Experience: Previous background in hospitality, customer service,



or financial services is a strong plus.
- Tech Skills: Tech-savvy with familiarity in Google Suite, MS Office, and CRM tools.
- Soft Skills: Excellent interpersonal skills, a solution-oriented mindset, and a genuine passion for customer experience.

The Offer

- Environment: A collaborative, multicultural team located close to the beach in sunny Valencia.
- Well-being & Perks:

- Free lunch provided daily in the office.
- Private health insurance.
- Bootcamp sessions twice a week for fitness and health.
- Friday team drinks to celebrate the week.

- Learning & Growth:

- Spanish lessons provided for non-native speakers.
- Career development support and access to professional training.

- Ease of Start: Fully paid training provided and the opportunity to start immediately!

Are you ready for a life-changing move to the Mediterranean coast? Valencia offers the perfect mix of modern city life, historic charm, and world-class beaches. If you're a Portuguese speaker looking for a professional role that values your well-being as much as your performance, this is the job for you. Apply today and join our international family in Spain!

📌 Portuguese-Speaking Customer Experience Specialist (Valencia)
🏢 Importante grupo
📍 Valencia