ppJoseph Ribkoff designs classic and contemporary garments for fashion-forward women with a youthful state of mind. Each one of our carefully tailored pieces offers the effortless fashion, fit, and quality that we’ve been synonymous with. /ppOver the years, the brand has blossomed into a touchstone for timeless, youthful style. Driven by a passion that has never ceased to propel our company’s vision, Joseph Ribkoff has been an ally to women, dressing them with flair and perfect fit for over 65 years. From our quality and distinctly designed products to our unwavering commitment to retail partners, Joseph Ribkoff’s values resonate in everything we do and create. /ppToday, his legacy lives on through the work of a devoted, talented team operating from the four corners of the world. Sold in over 60 international markets, Joseph Ribkoff is a integral emblem of quality and elegance. /ppMontreal Corporate Head Office, where most of their employees are based, offers career opportunities in Design, Operations, Sales, Marketing, Finance, IT and HR as well as in the Production and Warehousing facilities. /ph3OBJECTIVE /h3pThe role of the Joseph Ribkoff Customer Success Specialist is to engage with customers via phone and email with the highest degree of courtesy and professionalism. Our objective is to continue delivering a world-class service and an outstanding customer experience. We are engaged in maintaining a high degree of efficiency in our fast-paced and dynamic environment while carrying out transactions and identifying sales and additional opportunities. By supporting a specific region or territory,



you will become an extension of our field sales representative and will play a crucial role in the deployment by providing additional customer and sales support. /ph3RESPONSIBLE FOR /h3ulliHandling all incoming calls in a timely, efficient and professional manner /liliProcessing all orders and inquiries with careful attention, accuracy and timeliness /liliSupporting the Sales Representatives in assigned territory /liliExtracting, analyze, and communicate reports to ensure timeliness of delivery of merchandise /liliProviding accurate and complete information to customers and CRM databases /liliProcessing all returns and exchange orders in a timely manner /liliKeep track and follow up on customer payments in compliance with financial policies and procedures /liliOrganize and set up payment plans with customers either by phone or correspondence /liliInventory management of stock and sample collections. /liliCoordination of stock and sample transfers to external warehouse, including shipment management and inventory control. /liliProcurement and management of office supplies. /liliFiling and administration of supplier invoices. /liliAll other related tasks and ad-hoc projects /li /ulh3REQUIRED QUALIFICATIONS /h3ulli2-3 years of relevant experience in a customer service position, ideally in the fashion industry /liliStrong negotiation skills with the ability to resolves issues and address complaints /liliFluent English and Spanish /liliKnowledge of the ERP – Microsoft Dynamics 365 a plus /liliAbility to work in a fast-paced environment /liliGood organizational skills /liliMeticulous and attention to details /liliTeam Player /li /ulpJoseph Ribkoff is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. /p /p #J-18808-Ljbffr

📌 Customer Success Specialist (España)
🏢 Joseph Ribkoff
📍 España