ppbYou will ensure the correct coordination, monitoring, and resolution of technical service incidents and the planning and execution of installations, acting as a link between customers, technicians, external companies, production facility, and internal departments. You will also make sure there is compliance with deadlines, service quality, and customer satisfaction. /b /p pbWhat would be your main tasks? /b /p ul liFull coordination, control, monitoring of Technical Assistance Service and analysis of all open incidents in the system (SAP); active follow-up of incident resolutions through communication with internal technicians, external/subcontracted companies, factory and warehouse /li liPrioritization and rescheduling of technicians’ and external companies’ work based on urgency, customer impact, or contractual commitments /li liRequesting spare parts from the factory, monitoring orders, and claiming in case of delays or incidents /li liProactive communication with customers regarding the status of their incidents when required /li liCoordination of installations and deliveries, coordination with the factory on delivery schedules: confirmation of factory dispatch dates; confirmation of expected delivery dates to the end customer /li liCommunication with the end customer to validate feasibility of the proposed schedule and agree on changes when necessary /li liVerification of access and unloading conditions at customer facilities (truck access, time restrictions, need for special equipment such as cranes or platforms) and ensuring appropriate transport type and logistics resources in each case /li liDaily use of SAP for incidents,



orders, delivery, and follow-up management /liliAccurate recording and regular updating of information in systems /li liSupport continuous improvement of after-sales and installation processes /li /ul pbWhat do we expect? /b /p ul liEnglish (B2 - C1): mandatory for daily communication with the factory /li liNative or bilingual Spanish /li liHigher vocational training or university degree related to: technical/industrial engineering, logistics or operations /li liPrevious experience (minimum 2-3 years) in: t echnical service coordination, industrial after-sales, installation management or technical logistics, preferably in medical equipment, capital goods or technological sector /li liExperience in regular interaction with factories or international headquarters, especially regarding spare parts management, logistics and delivery coordination /li liAdvanced user of Microsoft Office; expericence with SAP is mandatory /li liCustomer orientation, proactivity and initiative /li liStress resistance and ability to manage urgent incidents /li liAbility to work autonomously and collaboratively within a team /li liAttention to detail and administrative rigidity /li liPrevious experience in a multinational environment is advantageous /li liExperience with hospital clients or public institutions is advantageous /li /ul pbWhat We Offer /b /p ul liResponsible work in the sector of medical devices for a leading international technological company /li liProfessional education and development /li liLocation: Madrid, Spain /li liStart of the work: autumn 2026 /li /ul /p #J-18808-Ljbffr

📌 TECHNICAL SERVICE & INSTALLATIONS COORDINATOR (Madrid)
🏢 LINET
📍 Madrid