ph3Overview /h3Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Business School is looking for an Coordinator, Cross-Program Experience (CPX) to join its team!pbSUMMARY: /b This role is transversal across the CPX projects in participating programs in IE Business School. /ppbKEY AUDIENCES: /b IE Business School master students (occasional support for specific undergraduate events) /ppbRESPONSIBILITIES: /b The Program Coordinator is responsible for the end-to-end delivery of selected CPX events and initiatives to multiple student audiences, translating the vision set by the team into structured, high-quality execution, all with the goal of elevating the student experience. /ppbWhy IE University? /b /ppEvery story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact. /ppAt IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future. /ppbOur mission /b /ppWe support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world. /ppbOur Purpose /b /ppTo foster positive change. /ppbValues /b /pulliCultivate the humanistic approach. /liliEmpower your entrepreneurial spirit /liliCherish the diversity of people, mind, and experience /liliDrive innovation with a proactive mindset /li /ulpWe are looking for a person to join a full-time position in Madrid - María de Molina, 31. /ph3Responsibilities /h3pbYour role as Program Coordinator will involve: /b /ppThe Program Coordinator is responsible for the end-to-end delivery of selected CPX events and initiatives to multiple student audiences, translating the vision set by the team into structured,



high-quality execution, all with the goal of elevating the student experience. This role acts as the primary owner of event and selected short exchange program delivery, attending to student needs, coordinating stakeholders, managing timelines, and ensuring all components are aligned for successful implementation. /ppThe Coordinator works most closely with the following teammates to align vision and objectives for each project: /pulliAssociate Director: key Dual Degree student events (typically 6 per academic year (AY), for 50-70 students per event) and incoming short exchanges (4 per AY, 30-50 students per exchange week) /liliJunior Manager: incoming exchange student Welcome Days (2 per AY, for 20-80 students per event) /liliExecutive Director: student honors ceremonies (3 per AY for 100-200 students each) and community-building social events (4 per AY with capacities ranging from 50 students to 650 students) /li /ulpThe activities and projects on which the CPX Coordinator will work are as follows: /ppb1. Event Delivery to Different Groups of Students (Front Office) /b /pulliDeliver to different student audiences key CPX events/initiatives that form part of the student journey /liliConduct post-event feedback and follow-up with students and propose improvements and innovation /li /ulpb2. Short Exchange Programs (Front Office) /b /pulliCoordinate and deliver 4 incoming academic short exchange (week-long) programs to a total of approximately 120-200 students /liliServe as coordination point with partner schools, faculty, and student participants /liliLead delivery and post-program evaluation /li /ulpb3. Additional Responsibilities (Front Office) /b /pulliFirst line of response to general student queries about Dual Degrees, international exchanges, and other CPX initiatives /liliGuide students in specific Dual Degree processes,



in conjunction with the Associate Director /liliMaintain and update student guides and documentation /li /ulpb4. AI-First Process Innovation (Back Office benefitting Front Office) /b /pulliPropose practical, efficiency-driven improvements that will ultimately benefit the student experience /liliIdentify opportunities to streamline workflows using AI tools /liliUse AI to support communications, documentation, and feedback analysis /li /ulpbKey Performance Indicators (KPIs) /b /pulliEvent Delivery: On-time delivery (at least 95%), minimum student satisfaction score of 4,0/5,0 /liliShort Exchange Programs: 100% delivery success, minimum student satisfaction score of 4,0/5,0 /liliCoordination: Stakeholder alignment, low escalation rate, resulting positive qualitative student feedback /liliAI Innovation: Measurable automation, time saved that can be dedicated to students, and adoption of innovation (estimated reallocation of time as a result of AI innovations: 10%+) /li /ulh3Qualifications /h3pbTo thrive in this role, you should possess the following qualifications: /b /pulliBachelor's Degree, Master's degree from a top university preferred. /liliFluency in English and Spanish required (frequent interactions with students, external providers, partner schools, and occasional presentations are required). /liliHigh level of Office (especially Excel) proficiency required. /liliFamiliarity with different AI tools, including Copilot. /liliProficiency in project management. /liliMinimum 3-5 years of work experience preferred, involving project coordination and client-/student-facing tasks; project management qualifications and experience are a plus. /liliCandidates must possess a valid EU work permit. /li /ulpUnleash your full potential and make an impact. The next move is yours! If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University. bAt IE University, /b we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process. /p /p #J-18808-Ljbffr

📌 Coordinator, Cross-Program Experience - Business School (Madrid)
🏢 Ie University
📍 Madrid