ph3Customer Care Specialist at Nextiva. /h3pAbout the role Nextiva is looking for a dedicated professional to join our support team in Guadalajara. You will serve as a primary point of contact for our clients, ensuring they receive high-quality assistance with our unified communications and CX solutions. /ph3Key facts /h3pLocation: Guadalajara, Onsite Engagement: Full-time /ph3What you'll do /h3ulliProvide technical and account support for the NEXT Platform and associated business phone services. /liliAssist customers via voice, email, live chat, and messaging channels. /liliTroubleshoot issues related to cloud phone systems, SIP trunking, and contact center configurations. /liliHelp users navigate our AI-powered tools, including the AI Receptionist and Agent Assist features. /liliDocument customer interactions accurately within our internal systems.



/li /ulh3Requirements /h3ulliAbility to work onsite at our Guadalajara office. /liliStrong verbal and written communication skills to handle professional client interactions. /liliCapability to manage multiple communication streams including voice, text, and email. /liliTechnical aptitude for learning cloud-based communication software and AI-driven platforms. /li /ulh3Skills tools /h3ulliCloud PBX and VoIP knowledge /liliOmnichannel support experience /liliCRM and ticketing software proficiency /liliTroubleshooting and analytical problem-solving /li /ulh3Practical notes /h3ulliNextiva maintains a SOC 2 certified and HIPAA compliant environment. /liliOur team is committed to providing award-winning service to over 100,000 businesses. /li /ul /p #J-18808-Ljbffr

📌 Customer Care Specialist (Castilla-La Mancha)
🏢 Nextiva
📍 Castilla-La Mancha