Experteer Overview
In this Service Engineer role at Wallbox, you support L1 service with technical know-how, troubleshooting, and coordination with key account partners. You will monitor queues, share best practices, and drive continuous improvement of IT and service processes. The role emphasizes proactive planning, consumer-focused support, and cross-functional collaboration to ensure timely, cost-effective IT and service delivery. The position offers a chance to influence frontline customer experiences while expanding Wallbox’s general service capabilities.

Compensaciones / Beneficios
• Monitor service team tickets and provide L1 support
• Coach the team and share best practices
• Continuously improve and maintain internal systems
• Identify issues requiring follow-up or investigation
• Develop interdepartmental communication methods




• Document and communicate processes, policies, and procedures for IT support
• Direct vision for continuous service improvement and accountability
• Provide product and process training and L1 onboarding
• Support key account partners on a daily basis

Responsabilidades
• Embedded systems knowledge with remote connectivity

Requisitos principales
• Flexible working hours
• Hybrid work schedule with half Fridays
• First-class private health, dental, and life insurance after first month
• Flexible compensation tickets for transportation, childcare, and meals
• Discounted canteen meals
• Equality-focused workplace

📌 Technical Support(German Speaking) (Barcelona)
🏢 Wallbox
📍 Barcelona