Spain – Hybrid (Madrid, Málaga, Barcelona, Logroño) / Remote (rest of Spain)
Competitive salary (aligned with experience)
Full-time
English: B2+
International project

About the Role

We are looking for a Senior Genesys Cloud Engineer with strong hands-on experience designing Architect flows and building API-based integrations.

This is a technical role focused on routing logic, automation, and real-time integrations within a modern cloud contact center platform. You will work closely with Product, Architecture, and Engineering teams to deliver scalable and high-performance customer experience solutions.

If you enjoy solving complex routing challenges and building integrations that operate at scale, this role is for you.

Work Model

- Hybrid for candidates located in Madrid, Málaga, Barcelona, or Logroño.
- Fully remote for candidates based elsewhere in Spain.

Key Responsibilities

- Design and maintain complex Genesys Cloud Architect flows.
- Implement advanced routing logic (skills-based routing, queues, fallbacks).
- Build and support integrations using Genesys Cloud APIs and Data Actions.
- Implement and optimize configurations for voice and digital channels.
- Design and maintain REST-based integrations with external systems.




- Troubleshoot performance issues and ensure platform stability.
- Contribute to automation and continuous improvement initiatives.

Must-Have Requirements

- 3+ years of hands-on experience with Genesys Cloud.
- Strong experience with Architect flows and routing configuration.
- Experience integrating systems via Genesys Cloud APIs and REST services.
- Solid understanding of cloud environments and security basics.
- Programming/scripting knowledge (JavaScript, Python, or similar).
- Experience troubleshooting and optimizing contact center environments.
- English level B2 or higher.

Nice to Have

- Experience leading technical initiatives or workstreams.
- Experience with event-driven integrations (EventBridge or similar).
- Exposure to CRM systems (e.g., MS Dynamics).
- Knowledge of AWS services.
- Genesys Cloud or cloud provider certifications.

What We Offer

- International project environment.
- Versátil hybrid/remote model within Spain.
- Opportunity to work on a scalable cloud contact center platform.
- Competitive salary aligned with experience.
- Collaborative and innovation-driven team culture.

📌 Senior Genesys Cloud Engineer Architect & Integrations (Madrid)
🏢 Sin nombre
📍 Madrid