ppKonecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. /ppFocusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. /ppHeadquartered in Madrid, Konecta delivers integral revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. /ph3MISSION OF THE ROLE /h3pWe are seeking a native or bilingual English speaker to join our team in Barcelona. You will work in the inbound service as a customer assistant for one of our clients. /ph3RESPONSABILITIES /h3ulliHandle inbound customer contacts by phone or email /liliProvide professional and efficient customer support in a call centre environment. /liliUnderstand customer needs and provide accurate information following procedures and guidelines.



/liliResolve customer inquiries and consolidate complex cases when necessary. /liliComplete tasks such as case follow-up, data entry, and request processing. /liliFollow company policies, quality standards, and data protection rules. /li /ulh3REQUIREMENTS /h3ulliNative or bilingual English speaker. /liliAvailable to work from our offices in Barcelona. /liliStrong communication skills and computer proficiency. /liliA proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment. /li /ulh3WHAT WE OFFER /h3ulliA 6-month temporary contract. /liliComprehensive onboarding training, along with regular training sessions to support your professional growth. /liliAn exceptional office location offering a unique work environment with breathtaking sea views. /liliAttractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. /liliStrong potential for career growth and advancement within our organization. /li /ulpWe are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions. /ppWe are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions. /p /p #J-18808-Ljbffr

📌 CUSTOMER SERVICE ENGLISH MARKET - TEMPORARY CONTRACT (Barcelona)
🏢 Konecta
📍 Barcelona