ppE-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At bBigblue /b, we’re on a mission to change that. /ppWe help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. /ppSince 2018, we’ve built a tech-driven logistics platform powering b500+ brands /b— from fast-growing DTC players to general names like bMUJI, Aigle, Scuffers and Cabaïa /b. With 110+ employees across bParis, Madrid, and London /b, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillmentb faster, smarter, and greener. /b /ppBacked by b$20+M in funding /band trusted by the next generation of e-commerce leaders, we’re scaling rapidly — bfrom 10 million orders in 2024 /b toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. /ph3About the role /h3pAs an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success. /ph3Build a genuine, long-term partnership /h3ulli- Establish, nurture, and expand strong relationships with executives and decision-makers at major merchants. /lili- Proactively support and advise stakeholders across all levels in their strategic and operational use of Bigblue. /lili- Act as a trusted advisor, challenging and guiding merchants to unlock growth opportunities and maximize value. /lili- Serve as the voice of our key accounts internally, influencing product and service evolution to meet their strategic needs. /li /ulh3Grow hand-in-hand /h3ulli- Contribute to our merchant’s strategic development and identify metrics that drive growth /lili- Manage and deliver against complex goals where strategy is not defined.



Make tradeoffs between short-term customer needs and longer-term company investment /lili- Identify new opportunities and upsell /lili- Study positive and negative merchant’s feedback trends. Establish improvement plans and manage expectations /lili- Use customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with Bigblue /lili- Identify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes). /li /ulh3Requirements /h3ullibmin 2+ year /b of experience in a CSM/Account Management/Sales position /liliHustling multi-tasker and thrive in a fast-paced environment /liliNot afraid of operational day-to-day /liliProblem-solver /liliExcellent interpersonal skills /liliPassion about digital and making life simpler with technology /liliChallengers: you like solving new problems and are never settling for how something ‘has always been done’ /lilibHigh impact role: /b Be at the center of our growth journey and help shape the team that will power Bigblue’s future. /lilibFounders-led company /b with an innovative, caring culture. /lilibFast-growing scale-up: /b Join a well-funded, early-stage company where your work will have immediate and visible results. /lilibInternational environment: /b Work across Paris, Madrid, London, and our European warehouse network. /lili110€ per month for restaurants and delivery. /lili15€ per month for public transport. /lilibMacBook /b or any setup you need — your choice of equipment to do your best work. /lili100% bhealth insurance coverage /b with Benefiz. /li /ulpRegardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger. /p /p #J-18808-Ljbffr

📌 Account Manager (Madrid)
🏢 Bigblue
📍 Madrid