ph3About the Role /h3 pWe're looking for a Post Sales Solution Engineer to join our Customer Experience org at Pleo. This is a brand‑new function, and you'll be the one shaping it: you’ll be the technical expert our existing customers turn to for unlocking value from Pleo by untangling integrations, solving configuration challenges, and making sure the accounts you touch get the most out of the platform. If you’re energised by deep, hands‑on problem‑solving with real customers, love the idea of building a function from scratch, and want your technical expertise to directly shape how our biggest accounts grow with us, this is the opportunity for you. /p h3Who You’ll Be Working With And Reporting To /h3 pYou’ll report to our Solution Engineering leader and join a Solution Engineering team of seven, working closely with CSMs, Account Managers, and the Onboarding team. You’ll also partner regularly with Product and Engineering to escalates and close out the technical gaps driving churn risk. /p h3What You’ll Be Doing /h3 ul liConduct tailored product demonstrations, presentations, and workshops. /li liDevelop and deliver technical proposals, RFPs, and API workshops. /li liUnderstand customer objectives, technical environment, and accounting needs. /li liProvide feedback and insights to product and engineering teams. /li /ul h3What You Bring /h3 ul li3+ years of experience in a post‑sales, technical account management, or solutions engineering role working with live, existing customers, not purely a deal‑cycle or presales background. /li liIn‑depth understanding of B2B SaaS products,



APIs and integrations, including hands‑on configuration and troubleshooting. /li liFamiliarity with accounting principles financial workflows. /li liStrong diagnostic instincts with the ability to get to the root cause of a technical problem quickly and turn it into a clear solution for the customer. /li liExcellent prioritisation skills to manage a portfolio of accounts at different stages of risk simultaneously. /li liA track record of cross‑functional work with CS/Support and Product teams, and comfort operating without a fixed playbook in a function that's still being defined. /li /ul h3Why This Role Is a Good Fit for You /h3 ul liYou want to make a real technical impact on the accounts that matter most to Pleo’s growth, not just through relationship management. /li liYou’d rather go deep on a smaller number of accounts over time than run a high‑volume deal pipeline. /li liYou want to build something; this function doesn’t have a fixed playbook yet, and you’ll help define it. /li liYou enjoy influencing product direction by turning what you learn from accounts into insight the product org can act on.



/li /ul h3How You’ll Develop In This Role /h3 ul liPartner closely with the CSM team to build a shared view of where existing accounts can unlock more value from Pleo. /li liSolve your first set of live technical challenges for customers, establishing yourself as the go‑to technical resource for CX. /li liStart building the health‑check and audit process that will scale with the function. /li liBeyond that, as the function grows, you’ll take on direct, ongoing ownership of the technical relationship for a portfolio of accounts – a clear path from hands‑on problem‑solving into a strategic, portfolio‑owning role. /li /ul h3The Location /h3 pWe can hire hybrid or in‑person set‑up in any of the locations listed on the advert, but you will need to be physically based in the country of your choice with a valid right to work. /p h3Benefits /h3 ul liYour own Pleo card (no more out‑of‑pocket spending!) /li liLunch is on us for your work days – enjoy catered meals or receive a lunch allowance based on your local office. /li liComprehensive private healthcare – depending on your location, coverage options include Vitality, Alan or Médis. /li li25 days of holiday + your public holidays. /li liHybrid working options. /li liOption to purchase 5 additional days of holiday through a salary sacrifice. /li liAccess to free mental health and well‑being support via MyndUp. /li liPaid parental leave – we want to support families and help you feel you don’t have to compromise your family because of work. /li /ul /p #J-18808-Ljbffr

📌 Post-Sales Solution Engineer (Madrid)
🏢 Pleo
📍 Madrid