ph3About us /h3pHey! /ppGet ready to set sails and navigate the rindus wave /ppWe're rindus, a People company. We love IT professionals and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow. /ppBecause growth is in our mindset, we're doing it since 2017, closely with our European Partners, helping them shape their software development teams. /ppSo far, we have 200 crew members of 21 different nationalities sailing with us in the open seas. We're expanding our team and looking for a new rinder to get on board. Are you the next to be reeled in? /ph3About our partner /h3pOn behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain). /ph3What you'll be doing /h3h3Team Leadership Development /h3ulliLead, mentor, and develop a high-performing Service Management team, fostering a culture of continuous learning. /liliA highly motivated, customer-centric team capable of operating with high autonomy. /liliEnsure clear communication and alignment of integral strategies across other departments and the wider organization. /li /ulh3Process Ownership ITIL /h3ulliOwn and continuously refine core ITSM processes (Incident, Problem, Change, and Request Management). /liliMinimized system downtime and significantly improved first-time resolution rates. /li /ulh3Provider SLA Management /h3ulliManage external Managed Service Providers (MSPs)



and ensure strict adherence to SLAs and XLAs (Experience Level Agreements). /liliA collaborative and high-quality partnership with external vendors aligned with business needs. /liliSupport Team Leads and Heads of Department by providing insights on budgets, SLAs, and KPIs. /li /ulh3Continuous Improvement /h3ulliAnalyze service metrics (KPIs), identify bottlenecks, and drive the automation of support workflows. /liliIncreased operational efficiency and faster resolution times across all service touch points. /li /ulh3What you'll bring /h3ulliSeveral years of proven experience in IT Service Management (ITSM) and initial leadership experience. (Essential) /liliDeep understanding of ITIL frameworks (preferably ITIL v4); familiarity with agile methodologies (Scrum, Kanban). (High) /liliSolid hands-on experience with modern ITSM platforms such as Jira Service Management. (Important) /liliExcellent communication and stakeholder management skills, with a strong customer-first mindset. (Critical) /liliProfessional proficiency in English German is required. /li /ulh3What we offer /h3ulliBeing part of dynamic and highly motivated international multicultural team of skilled professionals. /liliCompetitive compensation package. /liliFlexible working model: You can choose the work model that fits your lifestyle (At office, hybrid or full remote). /liliFlexible schedules with core working hours. /liliPrivate health insurance from day 1. /liliGym Sponsorship. /liliEnglish and German language classes. /liliA young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Malaga Tech Games, etc). /li /ul /p #J-18808-Ljbffr

📌 Team Lead Service Management (German/English speaker) (Málaga)
🏢 Tamarind Intelligence
📍 Málaga