ph3Job Title: /h3 pRemote Support Engineer - Barcelona (French-speaking) - Onsite/Hybrid after probation - HD01 /p h3Job Description /h3 h3Job Description /h3 h3Experience the Power of a Game-Changing Career /h3 pAre you ready to join an innovative and fast-growing team? We are a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most well-known companies — the ones you use every day — helping them transform their businesses through cutting-edge technology and integrated solutions. /p pIf you’re looking to grow, learn, and be inspired, this is your opportunity. /p pAs a bRemote Support Engineer /b based on-site in Barcelona, you’ll become part of a dynamic team of game-changers shaping the future of general brands. /p h3Career Growth and Personal Development /h3 pWe believe in unlocking your potential. You’ll benefit from comprehensive training, access to the latest technologies, and ongoing support to help you succeed and grow. Along the way, you’ll build meaningful connections — even “friends for life.” /p h3What You’ll Do /h3 pAt the core of everything we do is a commitment to people — our clients, their customers, our teams, our communities, and our planet. /p h3As a Remote Support Engineer , you will: /h3 ulliProvide expert support on industrial 3D printers /liliRemotely resolve hardware and/or software technical issues and application problems for our customers /liliTrigger an onsite interaction (parts and/or FSE dispatch)



in case the issue cannot be fixed remotely /liliKeep customers informed of the status of their case /liliDocument case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting /liliContribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization /liliAssist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement /liliAssist Field Service Engineers during onsite troubleshooting in case of need /li /ul h3Concentrix is a great match if you: /h3 ulliAre native in French and have a proficient level of English /liliStrong technical background with bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent /liliCan work collaboratively in an ethnically, linguistically, and culturally diverse environment /liliExcellent organizational skills; able to prioritize work in accordance /li /ul h3It will be a plus if you have: /h3 ulliExperience in a customer facing role (onsite support, remote support or similar)



/liliExperience in Graphics Arts products and related technologies /liliAbility to follow and read electrical / electronic diagrams /liliExperience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows /li /ul h3What’s in it for you /h3 ulliFT- 39h -Rotative Monday - Friday 14h to 23h 17h to 2h /liliSalary package: base salary of 20,000 euros gross/year + up to 4,000 euros gross/year in bonus, private medical insurance, restaurant card after trial period /liliGreat office location in Barcelona, with hybrid work model after 2 months /liliFull paid training on the company and the project you’ll be working on /liliCareer development programs and specialized courses /li /ul h3Experience the Best Version of You /h3 pAt bConcentrix /b , we invest in our people because we know that when you thrive, our clients and their customers do too. /p pConcentrix is an equal opportunity employer /p pWe’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /p pR /p h3Location: /h3 pESP Barcelona - C/ de la Selva de Mar, 129 /p h3Language Requirements: /h3 pEnglish, French (Required) /p h3Time Type: /h3 pFull time /p /p #J-18808-Ljbffr

📌 Remote Support Engineer - Barcelona (French-speaking) - Onsite/Hybrid after probation
🏢 CNX
📍 Barcelona