ph3WHAT DOES A CoE CUSTOMER SERVICE SPECIALIST DO? /h3 pThe CoE Customer Service Specialist manages the end-to-end transactional order management cycle for all European markets (Tier1,2 and 3). This role reinforces support to Tier 3 markets and provides service to Bronze customers across all European markets. /p pPrioritizing accuracy, speed, and consistency, the Specialist drives efficient, high-quality transactional operations and written customer communication. As a centralized function, it ensures seamless, process-driven customer service delivery across multiple European markets. /p h3ARE YOU READY TO EMBARK ON YOUR NEXT MOVE? /h3 ul liDo you dare to be different? /li liAre you willing to question, challenge and innovate in pursuit of excellence? /li liCan you work collaboratively and inspire others? /li liAre you ready to make your mark? /li /ul pDon Facundo Bacardí revolutionized the world of rums. As the cocktail industry continues to flourish every day, we strive to follow his legacy and delight the most demanding in the industry - our consumers! That’s where you come In! /p h3Responsibilities /h3 pWITH OUR CONSUMER AT THE HEART, YOUR KEY RESPONSIBILITIES WILL BE TO: /p ul liAccurately execute the full transactional order management cycle (order entry, validation, and timely follow-up) across multiple European markets, ensuring adherence to quality and process standards. /li liSupport Tier 3 markets and manage all interactions with Bronze customers across Europe, delivering clear, consistent, and professional communication. /li liCollaborate closely with Customer Experience Partners in respective markets to align on customer needs, resolve issues efficiently, and ensure a seamless customer experience. /li liAdhere strictly to the established Service Strategy, applying customer segmentation and tier-specific protocols in line with defined SLAs to prioritize and tailor service delivery. /li liProactively monitor order and system data accuracy, identifying discrepancies and driving corrective actions to maintain data integrity across transactional processes. /li liEscalate complex exceptions and unresolved issues promptly to regional teams or subject matter experts, facilitating timely resolution and minimizing customer impact. /li liManage and resolve customer tickets efficiently, maintaining high standards of responsiveness and customer satisfaction, according to Service Strategy.



/li liChampion continuous improvement initiatives by identifying process bottlenecks, proposing enhancements, and supporting implementation to optimize operational efficiency and service quality. /li /ul h3Skills /h3 pTHE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY: /p ul liBachelor’s or Master’s degree in Engineering, Business Administration, Supply Chain Management, or a related field. /li liPrevious experience in fast-moving consumer goods (FMCG) is preferred. /li liStrong attention to detail with a focus on data accuracy and process consistency. /li liProficient in SAP order-to-cash processes and transactional customer service. /li liExcellent time management and ability to prioritize high volumes of transactional work. /li liService-oriented mindset with resilience to manage pressure and meet deadlines. /li liFluent in English and French /li liStrong written communication skills tailored to remote customer interactions. /li liEfficiency-driven and process-minded with a continuous improvement approach. /li /ul h3PERSONAL QUALITIES /h3 ul liLEADERSHIP AND LEARNING AGILITY /li /ul pDemonstrating our Values and showing strong Learning Agility are key to thriving in this role — and to growing into future opportunities within Bacardi. /p h3LEADERSHIP AGILITY /h3 pAt Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level. /p ul liBelonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become /li liSelf-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others /li liPeople Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance /li liResults Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams,



exhibiting a presence that builds confidence in yourself and others. /li liMental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with /li liChange Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience /li /ul h3Disclaimer: /h3 pDisclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity. /p pU.S. applicants have rights under Federal Employment Laws. /p h3Perks of Working for us /h3 pAt Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance. /p h3Compensation, Paid Time Off Retirement: /h3 ul liCompetitive Pay Package /li liCompetitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community) /li liRetirement/Pension Plan /li /ul h3Health Wellbeing /h3 ul liMedical, Critical Illness, and Life Insurance /li liEmployee Assistance Programs /li liBest-in-class, family-friendly, and inclusive leave policies /li /ul h3Additional Benefits /h3 pThe benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand. /p /p #J-18808-Ljbffr

📌 Customer Service Specialist, Europe (CoE) (Barcelona)
🏢 Bacardi
📍 Barcelona