pJoin Foundever as a Teleoperador/a Technical Customer Support Specialist for an exciting international project in the premium automotive sector. /pbrPor favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.brpIf you enjoy customer interaction, technical problem-solving, and working in a multilingual environment, this opportunity offers stability, professional growth, and a modern hybrid model in Madrid. /ppYour Responsibilities /pp• Provide technical customer support via phone and email. /pp• Handle Level 1–2 technical incidents and service-related queries. /pp• Register and follow up customer cases using CRM and ticketing systems. /pp• Deliver high-quality customer experience in Portuguese, English, and Spanish. /pp• Escalate complex cases following internal procedures and quality standards. /pp• Support customers in a professional and solution-oriented way as a teleoperador/a specialist. /ppWhat We Offer /pp• Permanent contract from day one. /pp• Full-time schedule (39h/week). /pp• Monday to Friday shifts between 9:00 and 19:00. /pp• Hybrid model:



/pp- 3 days on-site in Madrid /pp- Remote work on Mondays and Fridays /pp• Competitive salary: 22,500 – 24,000 € gross/year. /pp• Paid training during working hours. /pp• Career development opportunities within Foundever. /pp• International and multicultural work environment. /ppWhat We Are Looking For /pp• Portuguese native or bilingual level. /pp• Advanced English and Spanish (C1 or higher). /pp• Customer-oriented mindset and strong communication skills. /pp• Interest in technical support and premium customer experience. /pp• Ability to work with digital tools and structured processes. /pp• Based in Madrid or willing to relocate. /ppAbout FoundeverFoundever is a integral leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world's most recognized brands. /ppWe are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes. xsgfvud /ppApply now and become part of the #FoundeverLife /pbrHay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Customer Service Agent – Portuguese, English & Spanish Electric Vehicles Project | Hybrid – Madrid
🏢 Foundever
📍 Madrid