ph3About Us /h3 pAt bNextlane /b, we don’t just develop software solutions – we bcreate the future /b of the automotive industry. /p pWe are a company that combines badvanced technology /b with a clear vision: bsimplifying and digitizing /b every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market. /p pWe believe in the value of every team member, offering opportunities for you to bdevelop /b and contribute to meaningful solutions. /p pSo… What does it mean to be a #Nextlaner? /p ul liBe part of ab g /browth-oriented culture. /li liCollaborate with bcolleagues from all over the world. /b /li liBelieve in bthe P /bower of ideas and the bdiversity of thought /b. /li liBe committed to provide an environment where you can blearn, grow, and collaborate /b on projects that make a global impact. /li /ul pOur success is measured not just by results, but also by the growth and satisfaction of those who are part of our company. /p pAt bNextlane /b, you’ll have the opportunity to binnovate /b, bpush boundaries /b, and bwork on solutions that are transforming /b the automotive world. /p h3About the role: /h3 pAs a Customer Support Specialist, specialised in application support (oracle and linux), you are the primary point of contact for our customers. You support users in their daily use of Nextlane software, handle incoming support requests, and ensure that issues are resolved or escalated efficiently and professionally. /p pYou are a key contributor to customer satisfaction, acting as the voice of the customer and ensuring a positive support experience across all interactions. /p pThis is an individual contributor role within a growing, international Customer Support Centre of Excellence. /p h3Your mission /h3 p- Deliver timely, high-quality, and customer-focused front-line support /p p- Ensure customer issues are properly understood, documented, and resolved or escalated /p p- Contribute to a consistent and professional customer support experience /p p- Actively support continuous improvement through knowledge sharing and feedback /p h3Your Responsibilities: /h3 h3Customer Support Issue Resolution /h3 ul liHandle incoming customer support requests via phone, email, chat, or other support channels /li liAnalyze customer questions and issues related to daily usage of Nextlane software solutions /li liProvide clear guidance, explanations,



and solutions within the defined support scope /li liDetect incidents, software issues, or potential risks and ensure proper follow-up /li /ul h3Ticket Management Escalation /h3 ul liAccurately log, qualify, and document customer requests in the support ticketing system /li liEnsure correct prioritization and follow established support processes and SLAs /li liEscalate complex or technical issues to Back Office or specialized teams, providing clear analysis and context /li liProactively alert the Support Manager or relevant stakeholders in case of critical issues or potential customer dissatisfaction /li /ul h3Customer Experience Communication /h3 ul liMaintain a professional, reassuring, and customer-centric communication style /li liBuild trust with customers through clear explanations and regular follow-up /li liEnsure customers are informed about progress, next steps, and resolution timelines /li /ul h3Knowledge Continuous Improvement /h3 ul liContribute to the creation and maintenance of internal knowledge bases, FAQs, and documentation /li liShare recurring issues, customer feedback, and improvement ideas with the Support team /li liContinuously develop product and functional knowledge to improve support quality /li /ul h3Cross-Functional Collaboration /h3 ul liWork closely with Back Office Support, Infrastructure, and Expert teams on issue resolution /li liCoordinate with Consultants during customer onboarding and post-installation phases /li liEscalate commercial requests or opportunities to Sales when outside the support scope /li /ul h3What We're Looking For: /h3 pbExperience: /b Experience in customer support or technical support in a software or SaaS environment. Working in a ticket-based support organization is a strong plus. Experience with Sage 100 or ERP ssytem as application support consultant is mandatory. /p ul libLanguages: /b English (B2) is mandatory, as well as French (native or C1) /li libCommunication: /b Strong communication skills, both verbal and written.



/li /ul ul liBasic to intermediate understanding of software applications and IT environments /li liKnowledge of Oracle and Linux /li liAbility to clearly document issues, solutions, and customer interactions /li liComfortable working with ticketing systems and internal support tools /li /ul ul libInterpersonal Skills: /b /li liAbility to collaborate in a diverse and dynamic environment. /li liStrong customer service mindset with excellent communication skills /li liAbility to analyze problems quickly and provide structured responses /li liCalm, proactive, and solution-oriented approach /li liAbility to prioritize, elevate when needed, and work autonomously /li liWillingness to learn and continuously develop technical and functional expertise /li /ul h3Our Recruitment Process /h3 ol li15-minute introductory call with our Talent Acquisition Specialist. /li liOne technical interview with Line manager 1 and 2 /li /ol h3What We Offer /h3 pWe understand that bflexibility and trust /b are essential for our teams. Here are some of the benefits we offer: /p ul libRemote Work: /b Up to 3 days a week! /li libWork-life balance: /b We have versátil entrance and departure time. /li libSummer schedule on Fridays: /b Start early your weekends! /li libReferral Bonus: /b €1500 for every talent you refer (after 6 months). /li libFlexible Remuneration: /b COBEE platform. /li libPrivate Medical Insurance: /b Adeslas. /li libContinuous Learning: /b Access to our internal platform for continuous development. /li libVacation: /b 23 vacation days plus an intensive schedule in July and August. /li libTeambuilding: /b Our afterworks and activities are memorable! /li /ul h3Diversity, Inclusion Belonging /h3 pAt bNextlane /b, we are committed to creating a space where beveryone feels valued and respected /b. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation. /p ul liSupport for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience. /li liEqual opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law. /li /ul pJoin bNextlane /b and become part of the technological revolution in the automotive industry. /p pDiscover why we are a great place to develop your talent! /p /p #J-18808-Ljbffr

📌 Application support Consultant Linux and Oracle (Madrid)
🏢 Nextlane
📍 Madrid