ppJob Title: /p pCustomer Service Representative (Dutch-speaking) - On-site - Electrical Automotive Industry XM01 /p pJob Description /p h3Experience the power of a game-changing career /h3 pAre you looking forwhat’snext?We’rea general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. /p pIfyou’relooking to grow and be inspired, as abCustomer Service Representative in Barcelona(On-site), /byou will be part of our team ofgame-changerswho are powering the brands of the future inelectric cars. /p h3Career growth and personal development /h3 pThis isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time.We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed. /p h3What you will do in this role /h3 pIn everything we do, we believe in doing right by and for people – our clients,theircustomers, our people, our community, and our planet. /p pAs ab Customer Service Representative /b on our team, you will: /p ul liTake incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands /li liLog call details onto call management systems and provide response and resolution within SLA /li liMaintain service and product knowledge and expertise associated with applications specific to individual customers /li liEnsure contractual SLA is maintained /li liProvide cover for other Agents in their absence,



either within the same team or across teamsbr/-Understand and comply with administrative duties including holiday, sickness and overtimebr/-Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction /li /ul h3Your qualifications /h3 pWe embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. /p h3Concentrix is a great match if you: /h3 ul liAreproficientorbilingualinDutch and are fluent in English /li liHave 1 year working experience in Customer Service /li liPosses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration /li liHave good disposition to work in a customer service environment /li liCan take ownership and progress calls to resolution or to elevate call to resolutionbr/-Experience in the automotive industry /li liHave working experience with electric vehicles or possess your own /li /ul h3What’sin it for you /h3 pWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.That’swhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. /p pIn this role, we offer benefits that help support your unique lifestyle: /p p-Full-time 39hours/weekpermanentcontract:Monday to Fridayrotative08:00 to 18:00 /p ul liSalary21 700 euros gross/year+ up to2000 eurosgross/year in bonus /li liCentral location inBarcelona /li liBring-a-friend (referral) bonus opportunities /li liFull paid training on the company and the project you’ll be working on /li liCareer development programsandspecialized courses /li /ul h3Experience the best version of you! /h3 pAt bConcentrix /b , we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive. /p pConcentrix is an equal opportunity employer /p pWe’reproudlyunited as oneteam, one company, globally.We’recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.br/R /p pLocation: /p pESP Barcelona - C/ de la Selva de Mar, 129 /p pLanguage Requirements: /p pDutch (Required), English /p pTime Type: /p pFull time /p /p #J-18808-Ljbffr

📌 Customer Service Representative (Dutch-speaking) - On-site - Electrical Automotive Industry (Barcelona)
🏢 CNX
📍 Barcelona