ppAt Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products. /p h3Location /h3 pWe are looking for a bSupport Professional with English and French /b, based in bBarcelona (hybrid – late shift 10:00 to 19:00) /b. /p h3Role Summary /h3 pTechnical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset. /p h3What You Will Do /h3 ul liDeliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners. /li liAct as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions. /li liServe as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels. /li liAnalyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required. /li liCollaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels. /li liPerform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). /li /ul h3What You Bring to the Team /h3 ul liInformatic Support technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications. /li liAt least 4 years of work experience providing technical support for external clients.



/li liPractical experience with Microsoft Windows operating systems and relevant technologies. /li liIP Network knowledge and troubleshooting experience. /li liStorage technologies knowledge. (JBDO, RAID, SAN, NAS, Cloud) and relational Databases maintenance (Backup, Restore, Shrink, Detach, Attach). /li liExperience providing multichannel support, confident in providing support over the phone, chat and web cases. /li liExcellent communication skills and fluency in written and verbal, bC-level French and English /b. /li /ul h3How You Will Make a Difference /h3 ul liYou are confident of own capabilities and believes that persistence and hard work yield results. /li liYou are open-minded shares information with others. /li liYou give and receive constructive feedback to strive for continuous self-improvement. /li liYou can constructively handle conflicts and can recover from dissatisfied customer situations. /li /ul h3About the Team /h3 pMilestone Technical Support (MTS) is an international support team that provides excellent Customer / Partner satisfaction. We operate globally, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow personally and professionally. /p h3How We Support You /h3 ul liIndividual development plans aligned with your career goals /li liAccess to training, learning resources, and certifications /li liFlexible working arrangements /li liSupportive leadership and regular feedback /li liOpportunities for cross-functional and cross-regional collaboration /li liSocial activities and spaces to connect with colleagues /li /ul h3What We Offer /h3 ul liGym contribution /li liLuxury health and dental package /li liLife insurance /li liLearning and trainings plan /li /ul /p #J-18808-Ljbffr

📌 Support Professional with English and French (Barcelona)
🏢 Milestone Systems
📍 Barcelona