ppPosition: Customer Support Representative /ppLocation: Barcelona/Malaga/Valencia, Spain /ppEmployment type: Full-time /ppWork model: on-site /ppstrongDUTIES AND RESPONSIBILITIES: /strong /pulliHandle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently /liliRecord call details in the call management system, ensuring timely responses and resolutions within the agreed SLA /liliMaintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications /liliEscalate any potential service issues to the senior team members, as needed. /liliAdhere to all project processes and procedures /liliEnsure compliance with the contractual SLA /liliProvide coverage for other Agents in their absence, whether within the same team or across different teams /liliCollaborate with the team on specific projects, when requested /liliFulfill administrative responsibilities, including managing holiday, sickness, and overtime records /liliParticipate in regular team meetings /liliPerform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction. /li /ulpstrongREQUIREMENTS:



/strong /pulliNative / fluent in Danish both verbal and written. Proficiency in English (minimum B2 level) /liliA minimum of 1 year of customer service experience is required /liliexperience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred /liliCompetency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary /liliStrong aptitude for working in a customer service environment /liliExcellent customer care skills, with the ability to listen to and understand customer needs /liliCapable of taking ownership of calls and progressing them to resolution or escalating them when needed. /li /ulpstrongOFFER: /strong /pulliExcellent remuneration package based on experience, skills and performance /liliHigher salary from the 7th month /liliWorking schedule: Monday to Friday, 08:00 AM - 05 PM /liliBe part of a dynamic and creative team with positive and friendly atmosphere /lili23 working days of paid annual leave /liliGuidance and tools to reach your full potential. /li /ul /p #J-18808-Ljbffr

📌 Danish speaking Customer Support Representative (Valencia)
🏢 The lemon Consulting
📍 Valencia