ppIf you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you! /p h3Job responsibilities /h3 pAs a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodations suppliers from all over the world, always ensuring a high level of customer service. /p pClarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone. /p h3Requirements /h3 ul libDanish: C2 level /b and advanced English /li liExcellent communication and inter-personal skills both written and spoken /li liUser friendly PC skills: Office 365, CRM Database, and other internal platforms. /li liA problem-solving and solution-driven mentality /li liA positive, motivated mindset that will help you deal with some tricky customer problems /li liGoal-oriented work approach /li liAn open mind to changing priorities and business processes /li liAffinity with accommodation platforms /li liExperience within customer service or contact center environments will be valued. /li /ul h3Desirable Skills /h3 ul liProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality /li liCollaboration: Working effectively with others, sharing ideas and resources to achieve common goals /li liCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums /li liEmotional Intelligence:



Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions /li liOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration /li liCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights /li liSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions /li liEntrepreneurship: Having a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem‑solving and opportunity identification /li /ul h3Contract Details /h3 ul li38.5 h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week. /li liAvailable shift: 09:00 – 20:00 h (Rotary) /li liSalary: 22,249 € gross/year /li liStarting with a temporary contract that will evolve into a permanent contract for a long term based on business needs. /li liHolidays: 27 working days of holidays/year /li /ul h3Benefits /h3 ul liFlexible remuneration in nursery school transport if interested after probation period /li liA multicultural and international working environment /li liModern office spaces, well connected by public transport and close to Glories shopping mall (Westfield) /li liBe part of an exciting industry leading department with great opportunities to learn and grow your career /li li3 weeks of initial training and continued personal coaching /li /ul h3Diversity, Equity Inclusion /h3 pTP is home to a integral family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. /p /p #J-18808-Ljbffr

📌 Danish Speaking Customer Service Representative for Booking (Barcelona)
🏢 TP
📍 Barcelona