ppbIT Infrastructure Relationship Manager /b serves as the primary point of contact between assigned countries and Group IT Infrastructure. The role is responsible for ensuring effective communication, alignment, and coordination of Infrastructure services, demands, projects, and strategic initiatives. /ppActing as a trusted advisor to country IT and business stakeholders, the role provides visibility into service performance, project delivery, risks, and improvement opportunities while ensuring that country requirements are addressed by the appropriate Infrastructure teams. /ppThis position requires a unique combination of strong stakeholder management skills and broad Infrastructure expertise. The successful candidate will be able to understand technical dependencies, challenge assumptions and proposed solutions, identify risks, and translate complex technical topics into meaningful business discussions. /ph3Key Responsibilities: /h3h3Stakeholder Management Relationship Ownership /h3ulliAct as the primary Infrastructure contact for assigned countries and establish trusted relationships with country IT and business stakeholders. /liliSupport the alignment and prioritization of country requirements with Group IT priorities. /liliEnsure country stakeholders have clear visibility of Infrastructure services, initiatives, and project progress. /liliCoordinate regular service and project reviews with country stakeholders, service owners, and project managers. /liliProvide a consolidated view of Infrastructure services, KPIs, service quality, operational risks, recurring issues, and improvement activities. /liliIdentify opportunities to improve service quality, standardization, automation, operational efficiency, and risk reduction. /liliEscalate unresolved service issues, technical risks, project blockers, and conflicting priorities when required. /li /ulh3Demand Project Coordination /h3ulliCapture, structure, and prioritize country Infrastructure requirements. /liliTranslate business needs into clear and actionable input for service owners, architects, project managers, and technical teams. /liliSupport the assessment of new Infrastructure demands, considering business impact,



technical feasibility, security, compliance, supportability, and alignment with Group standards. /liliMaintain transparency across active and planned Infrastructure projects, including milestones, dependencies, risks, required decisions, and country responsibilities. /liliCoordinate country dependencies, local resources, testing activities, organizational readiness, and key project decisions. /liliSupport the transition of completed projects into operational services, including documentation, support processes, monitoring, and service ownership. /li /ulh3Governance Communication /h3ulliConsolidate input from multiple Infrastructure teams into clear, consistent, and business-friendly communication. /liliTrack actions, decisions, responsibilities, risks, and deadlines to ensure timely delivery and accountability. /liliChallenge incomplete requirements, unclear responses, unmanaged dependencies, and solutions that are not aligned with Infrastructure standards. /li /ulh3Required Experience Qualifications: /h3ulliSeveral years of experience in a senior IT Infrastructure, Infrastructure Service Management, Infrastructure Architecture, Technical Consulting, or IT Delivery role. /liliExperience working within complex, international, and distributed organizations. /liliStrong understanding of enterprise Infrastructure services, operational models, and technology dependencies. /liliExperience coordinating cross-functional Infrastructure initiatives and managing multiple stakeholders. /liliBasic understanding of Infrastructure budgeting, cost management, and service charging models. /liliStrong written and verbal communication skills in English. Additional languages are considered an advantage. /li /ulh3Technical Knowledge /h3ulliMicrosoft 365 and Workplace Service.



/liliIdentity Access Management. /liliStrong stakeholder management and relationship-building skills. /liliAbility to challenge and evaluate technical proposals, assumptions, risks, and dependencies. /liliStrong business acumen and customer-oriented mindset. /liliExcellent communication and facilitation skills. /liliAbility to translate business requirements into structured technical requirements. /liliConfidence to engage with both technical and non-technical audiences. /liliStrong organizational skills, attention to detail, and follow-through. /liliProactive, solution-oriented, and capable of working independently. /li /ulh3What We Offer: /h3ulliA central and highly visible role connecting country organizations with Group IT Infrastructure. /liliBroad exposure to enterprise Infrastructure services and international transformation initiatives. /liliThe opportunity to influence service quality, stakeholder experience, governance, and strategic priorities. /liliA chance to drive standardization, technical sustainability, and continuous improvement. /liliClose collaboration with country IT leaders, service owners, architects, project managers, and senior Infrastructure leadership. /liliHybrid working model with up to three days per week remote working (Monday and Wednesdays office). /liliPrivate medical insurance with 50% of the premium covered by the company for employees and their children under 18 years old. Coverage for spouses/partners is available through the Flexible Compensation Program. /liliAccess to Corporate Benefits, including exclusive employee discounts and offers across a wide range of products and services such as travel, technology, retail, entertainment, wellness, sports memberships, and insurance. /liliAccess to a comprehensive Versátil Compensation Program through Coverflex, allowing employees to optimize their compensation package through: o Meal vouchers (Ticket Restaurant) o Transport o Daycare vouchers /liliA collaborative international environment with opportunities for professional growth and development. /li /ul /p #J-18808-Ljbffr

📌 IT Infrastructure Relationship Manager (m/f/x) (Barcelona)
🏢 Synlab International
📍 Barcelona