The role endeavors to promptly resolve problems troubleshoot and elevate while assisting the broader team in providing a stable effective IT service to the business. The GTS analyst is part of a team ensuring the delivery of quality service and support in their day-to-day duties. All GTS Analysts are responsible for contributing to and executing GTS processes as agreed by the Global Service Delivery Community. Further to these tasks there is an onus on this role to be a font of knowledge and an ambassador for best practice. Aside from being actively involved in the busy BAU of the GTS there is an expectation that this role will be accountable for certain ad hoc tasks related to process improvement training and identification of knowledge and process gaps these will often be expected to be completed in parallel to daily tasksPrimary Responsibilities

Global Technology support competenciesCollaborate with Management and take strong ownership on tasks projects committedProactively identify gaps and propose continuous improvementOptimize manual tasks wherever possibleTake initiative by proposing improvements workarounds and solutionsFreely engage other IT teams and proactively deal with second level and stakeholders when neededTake proactive actions to build team credibility and customer satisfactionAbility to handle demanding customers and communicate at all levels including Executive Board LevelAbility to prioritize workload effectively while ensuring quality results and keep track of progressBe cross-trained and up to date within the same region projects processes and backlogEnsure (phone and chat)



availability and coverage within working hours and willing to extend the working hours during peak times and exceptionally busy periods or major issues when needed.Independently maintain a profound knowledge of our full Global scope.The Global Technology Support is operational during the following hours Monday to Friday 08.00 to 18.00 CETGreat opportunity to boost your careerInternational CompanySSC in BarcelonaPrimary Requirements

Fluent in English and Italian language (minimum B2 level)Ideally educated to degree level in IT and/or computing technologiesAt least 2 years experience working within a technical Help Desk environmentFocused and results orientedExperience with ticketing toolsCustomer focused and committed to improving all aspects of the customer experienceBuild and drive positive working relationships at all levelsTechnical and customer support experience in a Pan European or Global company is desirableITIL Foundation Certification (preferred)Good exposure to PC hardware and software in the Microsoft environment including Operating Windows 11 Office 365 Azure AD Multi-Factor Authentication and security protocols.PSTN / VOIP and mobile telephone.Desirable skills in SCCM IntuneSkills/Experience





Self-driven and ability to work independentlyHave great degree of technical understanding and literacyStrong customer service analytical research interpersonal and problem-solving skills requiredStrong initiative and ownership on tasks committed and proactive in moving things forward by overcoming obstacles in autonomyExcellent verbal and written communication skills in English with a keen interest in working in a culturally diversified fast-paced environmentAbility to travel internationally as required by the BusinessA adaptable approach and be able to multitaskMust be an active listener highly professional motivated with a strong work ethic and a positive and enthusiastic attitudeDemonstrate the ability to handle demanding customers in a pressurized environmentAbility to work independently and as part of a teamBe dynamic and flexible to adapt and contribute on the rest of the GTS teams backlogBe able to work effectively with low supervision and keep proactively busy during low peaksKnowledge of creating and updating end user and technical documentationMaintain confidentiality when dealing with issues of a sensitive or personal natureAbility to communicate interact and work effectively and cooperatively with people from different teams cultures and at all business levelsExcellent problem-solving skills and analytical thinkingExcellent time managementAn understanding of Service manager-request fulfilment problem and incident managementLanguage English and preferably another PageGroup EU supported languageUnderstanding of Service Management - in particular request fulfilment problem and incident managementCompetitive salary aligned with your experiencePermanent full-time contractMeal vouchersPrivate health insuranceLife InsuranceHybrid working model (2 days of home office/week)Multicultural environmentTraining and internal development opportunitiesA vibrant and dynamic international workplace located in BarcelonaStart date ASAP

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📌 IT Service Desk Analyst with Italian (Madrid)
🏢 Tamarind Intelligence
📍 Madrid