Experteer Overview

In this role you drive customer value realization by translating insights into actions that improve outcomes and the Unit4 investment's value. You own success plans, guide adoption, and manage risk to support retention, while collaborating with Sales, Product, and Support.

You lead executive reviews with C-level stakeholders and shape cross-functional alignment to customer goals. The role focuses on retention, expansion opportunities, and ensuring customers achieve their strategic objectives in a cloud ERP context.

Compensaciones / Beneficios

- Be the voice of the customer and advocate for insights to improve outcomes and experience
- Drive value realization and increase product adoption through success planning and customer engagements
- Identify and advance new sales opportunities (upsell/cross-sell) with Sales
- Serve as primary contact for Customer Success, proactively managing risk and retention




- Develop and maintain success plans aligned to customers' strategic objectives and milestones
- Lead executive business reviews and strategic conversations with C-level stakeholders
- Ensure customer goals, challenges, product needs, and value drivers are communicated across Product, Ru0026D, Support, and Sales

Responsabilidades

- Passion for building strong customer relationships that drive retention and expansion opportunities
- Ability to translate customers' goals into actionable success plans and track progress
- Adaptable, curious, accountable, collaborative with broad stakeholder influence

Requisitos principales

- remote working opportunities
- Flexible Leave Paid Time Off policy
- General Wellbeing Days
- growth opportunities
- supportive and inclusive working environment
- employee resource groups

📌 Customer Success Manager (Granada)
🏢 UNIT4 Group
📍 Granada