The idóneo candidate should have excellent Dutch and English language skills, strong ITSM knowledge, and a valid ITIL v4 certification. The candidate must also be an EU citizen.

Key Responsibilities

- Support and manage IT Service Management processes using ServiceNow.
- Work effectively with business and technical stakeholders to understand and resolve IT service-related requirements.
- Handle incidents, service requests, problems, and other ITSM processes through ServiceNow.
- Ensure ITSM processes are aligned with established ITIL practices.
- Analyze service-related issues and coordinate with relevant teams for timely resolution.
- Maintain accurate records, documentation, and service-related information in ServiceNow.
- Contribute to continuous improvement of ITSM processes and service delivery.
- Communicate effectively with stakeholders in both Dutch and English.
- Ensure adherence to organizational ITSM standards and procedures.

Mandatory Requirements

Experience

- 6–8 years of relevant professional experience.
- Strong experience in IT Service Management (ITSM).
- Proven experience working with ServiceNow.

Technical Skills





- Highly proficient and comfortable using ServiceNow.
- Strong understanding of ITSM processes and workflows.
- Good knowledge of ITIL v4 principles and practices.

Certification

- ITIL v4 Certified – Mandatory.

Language Requirements

- Dutch: Native-level fluency.
- English: Professional fluency in both written and spoken English.

Nationality

- Must be a citizen of an EU (European Union) member country.

Key Skills

- ServiceNow
- ServiceNow ITSM
- IT Service Management
- ITIL v4
- Incident Management
- Service Request Management
- Problem Management
- ITSM Processes
- Dutch – Native Level
- English – Professional
- Stakeholder Management

Candidate Profile

The ideal candidate is a ServiceNow ITSM professional with 6–8 years of experience, strong ITIL knowledge, and excellent communication skills in Dutch and English. The candidate should be comfortable working independently with ServiceNow and collaborating with technical and business stakeholders.

📌 Service desk specialist (España)
🏢 PRACYVA
📍 España