Customer Care Expert – Sustainable Energy & Mobility Solutions – Flemish Brabant

Introduction

Our client is a leading player in sustainable energy and electric mobility solutions, helping individuals and businesses accelerate their transition towards smarter and more sustainable energy usage.

To support continued growth and deliver an outstanding customer experience, the company is looking for a Customer Care Expert who combines strong customer focus with problem-solving skills and operational excellence.

Your Responsibilities

- Act as the primary point of contact for customers and provide professional support throughout the customer journey.
- Manage incoming requests via phone, email, and ticketing systems while ensuring timely resolution.
- Deliver first- and second-line support for energy and mobility solutions.
- Coordinate with internal departments, technical teams, installers, and external partners to resolve customer issues effectively.
- Ensure accurate administration and follow-up of customer files, contracts, invoices, and related documentation.
- Escalate complex cases when required while ensuring a seamless customer experience.




- Contribute to continuous improvement initiatives by sharing customer feedback and process improvement opportunities.

Your Profile

- Strong customer service mindset with excellent communication skills.
- Solution-oriented and proactive approach to problem solving.
- Well-organized with strong attention to detail.
- Comfortable managing multiple priorities in a dynamic environment.
- Previous experience in customer care, support, or service-oriented roles is an advantage.
- Interest in sustainable energy, mobility, or technical products is considered a plus.
- Fluent in Dutch and French, with a good command of English.

What's in it for you?

- The opportunity to join a company contributing to a more sustainable future.
- A dynamic and supportive team environment.
- Continuous learning and development opportunities.
- A varied role with direct customer impact.
- Hybrid working possibilities.
- Competitive salary package based on experience.
- Comprehensive fringe benefits.
- Choice between a company car or mobility budget.

Conclusion

Passionate about delivering exceptional customer experiences and making a difference every day? We'd love to hear from you.

📌 Customer care expert - energy - kortenberg (España)
🏢 Stark Recruitment
📍 España