Role Overview

As the Community Relations Manager, you serve as both the welcoming face of the community and a critical operational partner. This role blends exceptional resident engagement with strong business support—delivering a premium living experience while ensuring seamless operations in collaboration with Community Management.

Operational support

- Assist the Community Manager/Senior Community Manager in leading the onsite team, ensuring daily operations comply with company standards and regulatory requirements, including safety protocols, OSHA regulations, and Fair Housing guidelines.
- Conduct regular community inspections, including vacant units, make-ready apartments, and model homes, as well as move-in and move-out walkthroughs.
- Monitor the property for policy violations, maintenance needs, and overall curb appeal, addressing issues promptly to maintain brand standards.
- Manage and nurture vendor relationships to ensure quality service and timely project completion.
- Partner with onsite teams and the Center of Excellence to drive occupancy and revenue by meeting and exceeding leasing goals, conversion rates, and key performance indicators (KPIs).

Sales & Revenue Generation:
- Drive occupancy and revenue by achieving and exceeding leasing goals, conversion targets, and KPIs.
- Actively manage your sales pipeline—follow up promptly, nurture potential residents, and close leases with confidence.
- Use consultative selling techniques to uncover needs, present solutions, and create value that resonates with each potential resident.




- Keep CRM records accurate and up to date for all potential resident interactions.
- Monitor and report on lead activity, conversion metrics, and pipeline health.
- Stay organized and disciplined to ensure timely follow-up and consistent engagement.

Community Advocacy & Resident Experience:
- Guide potential residents through the leasing process with confidence and care, making it simple, stress-free, and enjoyable journey that reinforces our brand promise of better living.
- Deliver a concierge-level experience by anticipating needs, offering personalized solutions, and creating memorable interactions.
- Build lasting relationships that inspire loyalty and referrals through exceptional service.
- Represent the community as an ambassador, showcasing not just homes but a lifestyle of comfort, convenience, and premium living.
- Handle objections gracefully, turning challenges into opportunities.
- Establish, manage, and maintain marketing programs and social media presence to attract and retain residents.
- Plan and execute resident events and engagement programs that strengthen community ties.

Professionalism & Brand Alignment:
- Maintain integrity, accountability, and reliability in all aspects of performance.




- Maintain a polished, approachable presence that reflects our premium brand standards in every interaction.

Qualifications

Experience & Education:

- 2 years of measurable sales success in high-velocity, short-cycle sales environments such as multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services
- High school diploma or equivalent required; bachelor’s degree or equivalent preferred

Performance Orientation:
- Demonstrated ability to meet or exceed sales quotas, targets, and KPIs
- Proven track record in pipeline management and disciplined follow-up
- Ability to deliver exceptional resident experience and consistently exceed customer expectations
- Skilled in collaborating with onsite teams and support partners to achieve community goals

Skills & Competencies
- Strong organizational abilities with experience in administrative processes, compliance, and operational support
- Excellent verbal and written communication skills; adept at building rapport and maintaining professional relationships
- Skilled in resolving complex resident concerns with empathy, urgency, and professionalism

Technical / Process Skills:
- Proficient in property management software, CRM systems, and Microsoft Office Suite
- Advanced ability to leverage social media platforms for marketing, engagement, and brand storytelling

Cultural / Brand Fit:
- Embodies company values and premium brand standards
- Professional appearance and executive presence required

📌 Community Relations Manager--Bilingual-Cortland on Pike (España)
🏢 Cortland
📍 España