We’re looking for an experienced Customer Service Representative to join our growing Customer Service team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations.

Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.

If you enjoy solving complex problems, staying calm under pressure, and taking ownership until a case is fully resolved, you’ll likely find this role rewarding.

What you’ll do

- Handle emergency and urgent customer inquiries via phone, email, and chat
- Resolve escalated issues and provide timely, effective solutions
- Coordinate with internal teams, hotels/ airlines and partners to address travel disruptions
- Maintain accurate records and documentation of incidents and resolutions
- Monitor and track emergency cases to ensure resolution within SLA
- Contribute to process improvements for the team

This role could be a great fit if you…

- Have at least 3 years of customer service experience, ideally within travel, hospitality, airlines, aviation, or a similar fast-paced environment.
- Are fluent in English and Spanish,



with an additional European language such as French, German, Dutch, Italian, or another European language being a strong advantage.
- Have experience handling escalations and urgent customer situations with confidence and professionalism.
- Stay calm under pressure and can make sound decisions in time-sensitive situations.
- Communicate clearly and professionally across phone, email, and chat.
- Are highly organised, detail-oriented, and comfortable managing multiple priorities simultaneously.
- Have experience using customer service platforms such as Zendesk, Salesforce, or similar CRM tools.
- Are comfortable working in shifts, including evening, weekends, public holidays, and night shifts, as part of a general 24/7 operation.

If you enjoy solving problems that matter, taking ownership, and helping customers through challenging moments, you’ll likely thrive at Nuitée.

You’ll join a collaborative, fast-moving team where your decisions have a direct impact on the customer experience. xqbhyrx Every day is different, and you’ll play a key role in helping travelers navigate unexpected situations with confidence.

If this sounds like the kind of challenge you’re looking for, we’d love to hear from you!

📌 Customer Service Representative (English + European Languages) – Barcelona
🏢 Nuitee
📍 Barcelona