SD Supply Chain Talent is looking for the best candidates for a Customer Services Agent with French at REVLON, a leading integral consumer goods company with a strong presence in Barcelona. Mission:

This position is responsible for executing the Order to Delivery Process that will support the sales department and it is the first contact for our customer for services level performance. Customer services Agent must follow daily the operational KPI’s to analyze inefficiencies to allow them to put in place actions to solve it, always looking for service level excellence Responsibilities:

Manage customer service activities to ensure excellent service

Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment

Follow up order status, delivery, pick & pack, invoice and documentation

Solve issues related to orders from Order Entry to Invoice and cash collection

Provide information to customers (external and internal) about OTB processes and status.

Work closely with Supply Planning, Distribution and Finance to achieve objectives/plans

Support Sales & Marketing to achieve sales plans,



keep information up to date to share and validate

Coordinate that databases (Customer & material master etc.) are correct to avoid complaints, returns and credits due to wrong data

Support customer requests, act as a central contact for any questions

Participate and engage in continuous improvement efforts to drive order process quality and efficiency Requirements:

Minimum 2 years of experience in a similar role

SAP knowledge of SD module (or JDE) and Microsoft Office Excel advanced

Languages: Fluent French (C1), English and Spanish minimum intermediate level (B2+) Skills:

Strong analytical capability and attention to detail

Willingness to work difficult tasks through to completion

Ability to collaborate with other departments to reach a common goal

Strong understanding of Supply Chain principles

Desire to learn and grow in the position and company

Ability to work in conditions which include multiple and sometimes conflicting priorities in tight deadlines

📌 Customer Services Agent with French (Revlon) (Cornellà de Llobregat)
🏢 SD Supply Chain Talent
📍 Cornellà de Llobregat