Location: Valencia, Spain (On-Site)

Position Type: Full-Time, Permanent

Department: Customer Operations / International Support

Salary: €21,700 gross annual base salary + up to €2,000 annual KPI bonus (€23,700 total package)

About the Role

We are looking for an enthusiastic, empathetic, and detail-oriented Danish-Speaking Customer Advisor to join our team on-site at our office in sunny Valencia, Spain. In this role, you will act as the direct point of contact for our Danish-speaking customers, helping them resolve queries, navigate products/services, and deliver a seamless service experience.

Whether you are already living in Valencia or looking to take the step to move to Spain from abroad, this position offers an extraordinary opportunity to build an international career in one of Europe’s most vibrant coastal cities.

Key Responsibilities

As a Danish-Speaking Customer Advisor, your day-to-day duties will include:

1. Customer Communication & Support

- Handle inbound inquiries from Danish customers via phone, email, live chat, and ticketing systems in a courteous, clear, and efficient manner.
- Build lasting, positive relationships with customers by demonstrating empathy, active listening, and problem-solving skills.
- Assist customers with account management, billing inquiries, product setup, order tracking, and general service requests.

1. Issue Resolution & Technical Guidance

- Identify root causes of customer issues, troubleshoot problems, and guide users step-by-step toward effective solutions.
- Escalate complex or specialized cases to second-level support teams while keeping the customer updated on resolution progress.




- Ensure all customer interactions meet high-quality, compliance, and resolution speed standards.

1. Administration & Quality Control

- Maintain accurate notes, records, and ticket updates within our CRM database for every interaction.
- Share actionable insights, common customer friction points, and feedback with team leads to help continuous service improvement.
- Participate in regular training, coaching sessions, and quality reviews to stay up to date on new tools and processes.

Candidate Requirements

Essential Qualifications

- Language Proficiency: Native or bilingual fluency (C1/C2 level) in Danish (written and spoken), alongside an operational/intermediate level of English (B1/B2) for internal communication and training.
- Work Authorization: EU citizenship or a valid work permit allowing you to work full-time on-site in Spain.
- Communication Skills: Exceptional phone presence, empathetic tone, active listening, and strong written composition.
- Tech-Savviness: Comfort using modern office technology, ticketing tools, web browsers, and CRM platforms.

Preferred (Bonus) Attributes
- Previous experience in customer support, retail, hospitality, call centers, or client-facing roles.
- Resilience and composure under pressure in a fast-paced environment.




- Strong organizational skills and a proactive "can-do" attitude.

Compensation & Benefits
- Base Salary: €21,700 gross per year.
- Performance Bonus: Up to €2,000 gross per year in achievable KPI performance bonuses (€23,700 combined total potential compensation).
- Contract: Standard Spanish employment contract with full local social security and health coverage.
- Onboarding & Training: Fully paid initial professional onboarding and continuous skill development programs.
- Workplace Environment: A vibrant, multicultural team atmosphere with modern office facilities located centrally in Valencia.
- Career Growth: Clear internal progression paths into lead, quality assurance, training, and management roles.

Moving to Spain? We make your transition smooth and stress-free!
- Flight Ticket Reimbursement: Full reimbursement of your flight ticket to Valencia upon arrival/start of contract.
- Relocation Guidance: Administrative guidance and advice on setting up your Spanish tax number (NIE), bank account, and local registration.

Working Schedule & On-Site Setup
- Location: 100% On-Site in Valencia, Spain.
- Hours: 40 hours per week (standard full-time schedule, Monday to Friday or shift-based depending on operational assignment).

How to Apply Ready to launch your career under the Mediterranean sun?

Send your CV in English or Danish detailing your relevant background and availability. Shortlisted candidates will be contacted by our recruitment team for an initial introductory call followed by a language assessment and team interview.

📌 Danish Speaking Customer Advisor (on-site) (Comunidad Valenciana)
🏢 Cross Border Talents
📍 Comunidad Valenciana