- Coordinate internal teams (engineering, logistics, procurement, quality) to meet customer requirements.
- Manage administrative exchanges including contracts, purchase orders, delivery schedules, and invoicing.
- Prepare and deliver structured reports to customers, including performance metrics, service status, and compliance indicators.
- Ensure interface readiness for customer audits, technical reviews, and operational meetings.
- Monitor and report internally on account performance, risks, and improvement opportunities.
- Identify and mitigate risks related to service delivery, compliance, and customer satisfaction.
- Support forecasting and planning activities based on customer demand and maintenance schedules.

- Manage GTF Customer account for MRO.
- Coordination with ITP OEM Program when requiered.




- Management of Contract Requirements.
- Oversees service delivery performance, turnaround times, and compliance with contract.

- Participates in customer audits

Profile Experience: Proven experience in customer account management within the MRO or technical services sector.
- Strong understanding of MRO & repair processes, and operational planning.
- Proficiency in SAP MRO.Education Bachelor / Master Degr Engineering degree qualified in Aerospace or engineering related discipline. Languages - Fluent in English; additional languages are a plus.Competences - Excellent communication.
- Negotiation.
- Problem-solving.

📌 GTF CUSTOMER SUPPORT SENIOR PROFESSIONAL (F/M/X) (Ajalvir)
🏢 Itp Aero
📍 Ajalvir