We are looking for a "SailPoint Problem Manager" to join our general Identity & Access Management team and support one of our international clients.
In this role, you will take ownership of Problem Management activities for a highly customized SailPoint IdentityIQ environment, leading root cause investigations, resolving complex technical issues, and driving continuous improvements to enhance platform stability, reliability, and service quality across the organization.

TASKS & RESPONSIBILITIES ?:

• Own and drive Problem Management activities for the SailPoint IdentityIQ platform, ensuring timely identification and resolution of recurring issues.
• Perform in-depth Root Cause Analysis (RCA) for complex incidents and implement sustainable corrective actions.
• Investigate and resolve issues related to identity lifecycle processes, provisioning, workflows, certifications, roles, entitlements, and integrations.
• Analyze application logs, database records, scheduled tasks, and system processes to identify root causes and performance bottlenecks.




• Troubleshoot and optimize platform stability, performance, data quality, and operational reliability.
• Collaborate with SailPoint L3 Support, application owners, infrastructure teams, and external vendors to resolve technical issues.
• Support continuous improvement initiatives to reduce incident recurrence and improve service resilience.
• Maintain technical documentation, knowledge articles, and operational procedures.
• Contribute to change, release, and operational activities under the guidance of the System Lead.

SKILLS ?:
• Minimum 3 years of hands-on experience with SailPoint IdentityIQ, including version 8.4 or higher.
• Strong experience administering, configuring, and troubleshooting SailPoint IdentityIQ in enterprise environments.
• Solid understanding of Identity and Access Management (IAM) and Identity Governance & Administration (IGA) processes.
• Proven experience performing Root Cause Analysis (RCA) and impl

📌 SailPoint Problem Manager | Pharma (Barcelona)
🏢 Ambit Iberia
📍 Barcelona