Description
- Configuration and Troubleshooting:
- Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
- Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
- Advise and assist customers in maintaining their use and configuration of the software solution(s).
- Configure the system as per defined requirements using the software user interface.
- Collaboration:
- Collaborate with other team members on complex issues/requirements.
- Coach new team members.
- Participate in brainstorming sessions and contribute with creative ideas.
- Other responsibilities:
- Attend customer meetings and calls as and when required.
- Provide training to customers on existing functionality.
- Perform additional duties as needed.

Responsibilities
Configuration and Troubleshooting:
Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided.




Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing system or impacting customers.
Additionally, provide assistance to existing customers at critical times of the year. May support multiple products and technology.
Advise and assist customers in maintaining their use and configuration of the software solution(s).
Configure the system as per defined requirements using the software user interface (depending on the product(s) supported).
Build and maintain custom forms, update integrations and data aggregation, often using SQL scripts and XML ((depending on the product(s) supported).
Interface with general customers
May be assigned as a dedicated representative for specific customers’ accounts (depending on the product)
Collaboration:
Collaborate with other team members on complex issues/requirements.
Coach new team members.
Participate in brainstorming sessions and contribute with creative ideas.
Escalate to T3 when needed (see more detai

📌 Technical Support Specialist (Barcelona)
🏢 UL Solutions
📍 Barcelona