Join our dynamic team at TP Spain in vibrant Barcelona and work on our exciting project!

Role Overview

Are you passionate about driving client success and retention through strong relationship building? As an Account Executive for Customer Success in the fast-moving property and hospitality sector, you'll provide ongoing support, optimize account performance, and actively work on account growth by implementing product and process improvements.

Key Responsibilities

Enhance Account Optimization and Retention

Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering strong and long-term partnerships

Proactively address host questions, concerns, and needs to improve satisfaction and sustainability. Collaborate with hosts to maximize listing quality by providing tailored account optimization

Pipeline Management Utilize Salesforce and other CRM/Customer success tools to track progress, manage accounts, and optimize client workflows

Consistently meeting or exceeding individual outreach goals and engagement KPIs

Manage a pipeline of high-value accounts, ensuring consistent progress towards growth goals

Collaboration and Continuous Improvement

Actively champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements. Collaborate closely with territory sales teams, program managers, and internal stakeholders to achieve team and company goals by refining best practices and delivering outstanding results

Stay current on industry trends and leverage new tools to maximize client success

Engage actively in ongoing training,



personal development, and knowledge sharing Requirements 1-2 years of proven experience in Customer Success, Account Management, and/or a related client-facing role.

BA/BS degree and/or equivalent practical experience

C2 level of Italian and proficient level of English

Outstanding communication, relationship-building, and problem-solving skills

Proven record of exceeding sales targets in a fast-paced, performance-driven environment

Strong organizational skills with the ability to manage multiple client accounts simultaneously

Excellent written, verbal, and phone communication abilities Desirable skills:

Expertise in Salesforce (SFDC), Mixmax, and or other customer success platforms and tools

Background in hospitality, property management, or similar industries is preferred

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality

Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions

Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions

Entrepreneurship:



Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Collaboration: Effectively working with others to achieve common goals

Communication: Exchanging information and ideas across various channels

Open Mindedness: Appreciating diverse perspectives to foster collaboration

Critical Thinking: Evaluating information for informed, data-driven decisions Benefits Full-time (39 hours/week) position in Barcelona

Office-based role, with progressive course towards potential hybrid-model

Salary of 24.000€ gross/year + up to 4200€ gross/year in performance bonus

Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project

Continuous skill development and certifications. Specific sales training

Clear career growth opportunities supported by coaches and a motivating team environment

Prime office location at the World Trade Center Barcelona, surrounded by the sea

Diversity, Equity & Inclusion

TP is home to a general family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Application Process: If you possess customer-centric skills, a talent for sales, and excel in a dynamic environment, apply now to join our team and make a significant impact in the English market!

📌 Italian Speaking Account Manager - Customer Success & Optimization (Barcelona)
🏢 TP
📍 Barcelona