Location: Madrid, Spain - Fuengirola, Spain - Oslo, Norway The D365 Finance Lead Functional Analyst / Team Lead owns the functional design, operational stability, and continuous improvement of Dynamics 365 Finance across a multi-country environment.

The role combines functional leadership, team management, and solution governance , acting as the key link between Finance, Technology, and external partners to drive both operational excellence and platform transformation.

Reporting Line

- Reports to: Head of Enterprise Applications
- Key stakeholders: Finance leadership, Enterprise Architecture, Integration & Engineering teams, and external partners

Why This Role Matters This role is critical to evolving D365 Finance into a scalable, standardised global platform that supports growth, integration, and stronger operational maturity. Key Responsibilities Functional Leadership

- Own the functional design, configuration, and optimisation of D365 Finance
- Lead requirements definition and ensure alignment to general standards
- Act as the functional authority across core finance processes (GL, AP, AR, Fixed Assets, Procurement)
- Drive simplification and standardisation across countries
- Support platform transformation and modernisation initiatives

Team Leadership

- Lead a partner-led support team (6 FTE) delivering L2/L3 services
- Define a robust support model covering SLAs, prioritisation, and escalation
- Monitor performance and improve service quality
- Ensure strong documentation, knowledge sharing, and cross-functional capability
- Align support with critical finance cycles and business priorities

Integrations & Vendors

- Manage vendors supporting enterprise integrations
- Own end-to-end issue management across systems, including root cause resolution
- Coordinate with technical teams to improve integration reliability and resilience
- Oversee key integrations across CRM, payroll, and operational platforms
- Ensure data integrity and process continuity across systems

Stakeholder Management





- Act as the primary interface between Finance leadership and Technology
- Drive alignment on priorities, trade-offs, and roadmap decisions
- Support global stakeholders across multiple regions
- Facilitate governance forums, prioritisation boards, and steering discussions
- Translate technical constraints into clear business decisions

Service & Design Governance

- Own the stability and performance of the D365 Finance platform
- Define and track KPIs across incidents, SLA adherence, recurring defects, and technical debt
- Lead major incident response and structured problem management
- Improve release quality through regression, change control, and design governance

Required Skills & Experience Core Expertise

- Strong experience with Microsoft Dynamics 365 Finance (F&O;)
- Deep knowledge of European finance processes
- Experience leading functional design authority and governance

Leadership & Delivery

- Experience managing support teams and/or external partners
- Strong understanding of service management (ITIL preferred)
- Comfortable operating in a complex, multi-vendor integration landscape

Technical Awareness

- Working knowledge of Dataverse, Power Platform, Azure integration patterns, APIs, and data flows
- Ability to work effectively with engineering and architecture teams

Desirable Experience

- Experience in multi-country D365 Finance rollouts
- Knowledge of country-specific finance procedures (e.g., DSN in France, SII in Spain)
- Exposure to high-growth or transformation environments
- Experience in maintaining standardised processes, whilst allowing for Country variations to meet regulatory/legal frameworks
- Familiarity with enterprise-scale CRM and Finance integration models

Success Measures

- Stable platform with decreasing incident trends
- Improved SLA compliance and support responsiveness
- Reduced recurring issues and process inefficiencies
- Delivery of scalable, well-governed solutions
- Strong stakeholder trust and clear prioritisation
- Measurable progress in simplification and standardisation

📌 Lead Functional AnalystF&O (Madrid)
🏢 Sector Alarm Group
📍 Madrid