Mandarin-Speaking Customer Success Manager

? Remote | ? Global Team About Us

Prime Insights is a Sweden-based technology company reaching millions of users worldwide through our rewards platform. Our members can earn rewards by completing market research surveys, playing mobile games, and engaging with a variety of digital offers.

Our innovative technology creates a seamless experience for both users and partners, helping brands connect with highly engaged audiences at scale. Through our Gaming Partnerships division, we help leading mobile game publishers and advertisers acquire high-quality users and drive long-term growth through performance-based user acquisition. As a global and fast-growing company, we combine data, technology, and strong partnerships to deliver measurable results for our clients while creating rewarding experiences for our users.

The Role

We are looking for a Mandarin-Speaking Customer Success Manager who is energetic, proactive, and eager to grow with us. This person will play a key role in our fast-growing Gaming Partnerships team, working closely with gaming advertisers to drive campaign performance and long-term success. You will be responsible for building strong client relationships, managing day-to-day communication, launching and optimizing campaigns, and ensuring advertisers achieve their key business objectives.

Success in this role requires excellent communication skills, a strong analytical mindset, and the ability to make data-driven decisions.

You’ll be working in a dynamic, fast-paced environment where relationship management, problem-solving, and performance optimization are at the core of what we do. What You’ll Do

Build and maintain strong relationships with gaming advertisers and strategic partners, acting as a trusted advisor and long-term partner.

Serve as the primary point of contact for new and existing clients,



guiding them from onboarding through ongoing campaign management.

Launch, monitor, and optimize advertiser campaigns to maximize performance and achieve key business objectives.

Analyze campaign performance data and provide actionable recommendations to improve ROAS, retention, LTV, conversion rates, and overall user quality.

Take ownership of advertiser performance by proactively identifying opportunities to improve results, increase advertiser satisfaction, and grow account spend.

Act as the voice of the advertiser internally, collaborating closely with Product, Data, Marketing, and Support teams to identify opportunities, resolve issues, and continuously improve the client experience.

Learn and adapt quickly to company-specific tools, processes, and technologies.

Manage both Mandarin-speaking and international accounts, working with partners across different regions and cultures. What We’re Looking For

Native Mandarin speaker or professional proficiency (C1+).

Professional proficiency in both spoken and written English.

Strong analytical and data-driven mindset.

Experience in Ad-Tech, Performance Marketing, Mobile Gaming, User Acquisition, Affiliate Marketing, or a related industry is highly desirable.

Experience working with AppsFlyer, Adjust, Singular, or other mobile attribution and analytics platforms is a plus.

Experience in Customer Success, Account Management, Partnerships, or another client-facing role is a strong plus.

Understanding of key performance marketing metrics such as ROI, ROAS, retention, LTV,



CPI, and user acquisition is a strong plus.

Excellent communication, presentation, and relationship-building skills.

Highly proactive, organized, and capable of managing multiple priorities in a fast-paced environment.

Motivated to learn and develop expertise in the mobile gaming and advertising industry.

Strong problem-solving skills, attention to detail, and a growth-oriented mindset.

We are open to candidates at different levels of seniority; the final title and compensation package will reflect experience and qualifications. Location & Working Hours

Ideally, candidates will be based within the European time zone.

We are also open to candidates based in Asia, provided they can reliably overlap with our core collaboration hours of 09:00–16:00 CET and work effectively with our European team.

We offer flexible working hours, with typical schedules ranging from 07:00–16:00 CET to 10:00–19:00 CET.

In exceptional cases, we are open to candidates based in the China time zone who bring substantial industry experience and can demonstrate a strong fit for the role.

Why Join

Us?

Be part of a general, innovative company impacting millions of users.

Work in a collaborative and supportive environment where learning never stops.

Take ownership of your work and play a key role in a fast-growing business.

Grow your career in the mobile gaming, ad-tech, and performance marketing industries.

Enjoy a remote-first culture with international exposure and global career opportunities.

Competitive salary with performance-based incentives. ❗Important: We are not considering freelancers or consultants who are juggling multiple clients or projects. This is a full-time role for a committed professional looking to focus deeply on a single product ecosystem and make a lasting impact.

📌 Mandarin-Speaking Customer Success Manager (España)
🏢 Prime Insights
📍 España