About us

Next Level S.L. is a performance and affiliate marketing agency based in Palma de Mallorca. We run affiliate programs for e-commerce and D2C brands across the DACH region and Europe. Around 20 colleagues work from our Palma office — international, fast-moving, and hands-on.

The role

This position sits at the centre of the company. You own HR operations, keep the Palma office running, and support the management team directly. You work independently, set your own priorities, and get things finished.

This is a fully on-site role in Palma. Remote or hybrid arrangements are not possible — the role is built around being present for our team members, the management team, and our visitors.

Your focus areas

Human Resources (approx. 60%)

- Own the full recruitment process: job ads, screening, conducting first-round interviews yourself, handing the shortlist to the hiring manager
- Maintain a structured candidate pipeline per open role, update hiring managers weekly, and steer the process via time-to-hire and cost-to-hire
- Onboarding and offboarding: contracts, documentation, equipment and accounts ready from day one
- First point of contact for the team on payroll, benefits, holidays, sick leave, and internal policies
- Manage payroll in cooperation with our external provider and the gestoría
- Maintain employee data in the Zoho ecosystem (People, Sign, Books, Projects)
- Coordinate the external occupational risk prevention service (PRL) and maintain the related documentation
- Organise team events and office activities

Office Management (approx. 25%)

- Own day-to-day operations of the Palma office: equipment, supplies, services
- Manage suppliers, service providers, and the landlord; contracts, insurance, utilities
- Own the office budget, including negotiating framework agreements
- Coordinate with IT on hardware and employee equipment
- Welcome clients, candidates, and guests
- Support conferences, trade fairs, and offsites

Management support (approx. 15%)

- End-to-end travel management: flights,



hotels, transfers, agendas, expense reconciliation
- Coordinate appointments and meetings, including with partners and clients
- Prepare documents, presentations, and meeting materials
- Take ownership of ad-hoc projects
- Deliver a short weekly operations report to management and raise blockers early

How we measure success

- After 6 months: recruitment pipeline is in place, time-to-hire is documented and trending down, onboarding is standardised
- After 12 months: HR processes and office operations run without management having to follow up, office budget on target

What you bring

- At least 5 years of experience in a comparable role — HR, office management, executive assistance, or a combination of these
- Excellent written and spoken English and Spanish. English is our working language; you need Spanish for the gestoría, authorities, the landlord, and local suppliers
- German is a clear advantage — a large share of our clients are based in the DACH region
- Experience conducting interviews and pre-screening candidates independently
- Practical knowledge of Spanish labour law and social security processes
- A proactive, structured way of working: you prioritise yourself and get things finished
- Confident with MS Office; experience with cloud tools such as Zoho is an advantage
- Based in Mallorca or willing to relocate, with the right to work in Spain

Nice to have: experience with invoicing or accounts receivable, and experience in an agency or fast-growing SME. What we offer

- A broad role with a high degree of ownership in a growing international agency — you shape the position yourself
- Direct reporting line to the CEO, short decision paths, real influence
- A modern office in Palma de Mallorca and a genuinely international team
- Attractive compensation package with a performance-based bonus agreement
- Team events, offsites, and a culture where people actually enjoy coming into the office

How to apply Send us your CV plus a short video (max. 2 min) on why you are the right person → [email protected]

📌 Office & People Operations Manager (m/f/d) (Palma)
🏢 Next Level Affiliate Marketing
📍 Palma