Reports to:

Partnership Manager – SU

Location:

Barcelona preferred (Spain mandatory)

ABOUT SU

SU is the white label channel management and distribution platform within Access Hospitality, part of The Access Group. We connect accommodation providers and our technology partners to the world’s booking channels, helping them grow and simplify their distribution. As part of a growing team, you’ll play a key role in expanding and strengthening our partner network across our core markets.

THE ROLE

As Partnership Specialist for SU, you will own a portfolio of B2B partner accounts — the connectivity, technology and reseller partners who embed and distribute SU to their own property customers. You will be responsible for the full partner lifecycle: onboarding, account growth, retention and satisfaction. Working closely with the SU technical support team, you’ll ensure partners onboard smoothly and have the guidance they need to get the most from SU for their business and their properties.

Once live, you’ll help partners grow through regular business reviews, close performance monitoring and proactive relationship management.

It’s an exciting time to join the hospitality technology space, and this role puts you at the centre of a fast-growing partner ecosystem, working with a distribution platform built for connectivity and scale.

WHAT YOU’LL DO

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Own the onboarding of new SU partners, working alongside the SU Sales and technical support teams to ensure a seamless transition from sign-up to go-live.

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Equip partners with the training, documentation and guidance they need to embed SU into their business and support their own property customers.

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Manage a portfolio of partner accounts: build account plans, set growth targets, monitor performance against them, and drive adoption and expansion.

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Build strong relationships with key contacts across each partner, understanding their commercial goals and aligning them with SU’s.

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Own partner retention — monitor account health,



pre-empt churn risk, and drive renewals.

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Conduct quarterly business reviews, reporting on performance, gauging satisfaction, and capturing feedback and ideas for enhancements.

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Act as the partner’s point of coordination for escalations, working with technical support to resolve integration and connectivity issues.

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Channel partner feedback to your manager and the product team to help shape the SU roadmap, and contribute to building a scalable, efficient account management process.

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Track partner KPIs, provide monthly reporting to your manager, and record all activity in Salesforce.

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Review, update and improve SU partner training materials on an ongoing basis.

WHAT SUCCESS LOOKS LIKE (FIRST 6 MONTHS)

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Fully ramped on your partner portfolio and confident across the SU platform.

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Established relationships and clear account plans with each of your key partners.

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Delivered your first cycle of quarterly business reviews and monthly reporting.

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Contributed at least one process or enablement improvement to the team.

WHAT WE’RE LOOKING FOR

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Minimum 3 years’ experience in partnership or account management, ideally within hospitality, travel technology or B2B SaaS.

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A demonstrated ability to build and grow partner relationships that deliver mutual value.

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A working understanding of API-based integrations and SaaS ecosystems; experience with channel management or connectivity is a strong plus.

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A detailed, methodical approach with a genuine interest in connectivity and distribution.

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Experience across the full account management lifecycle — account planning, QBRs and driving growth.

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Comfortable working with data: tracking KPIs and building clear performance reporting.

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Experience with Salesforce or a comparable CRM.

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Drive, energy and a real appetite to help build a growing team that makes a difference for the company and its partners.

LANGUAGES

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Fluent in English, plus at least one additional language: Spanish, French, Italian, German or other.

📌 partnership specialist - Saas Hospitality (Barcelona)
🏢 Su API
📍 Barcelona