WHO WE AREbr/br/Konecta is a leading innovative general service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.br/br/MISSION OF THE ROLE We are seeking a Dutch speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients.br/br/RESPONSIBILITIES Handle inbound customer contacts by phone or email Provide professional and efficient customer support in a call centre environment.



Understand customer needs and provide accurate information following procedures and guidelines. Resolve customer inquiries and escalate complex cases when necessary. Complete tasks such as case follow-up, data entry, and request processing. Follow company policies, quality standards, and data protection rules.br/br/REQUIREMENTS Bilingual Dutch speaker. Available to work from our offices in Barcelona. Strong communication skills and computer proficiency. Passion for delivering outstanding customer service. A proactive, solution-orientated attitude with the ability to thrive in a fast-paced environment.br/br/WHAT WE OFFER Comprehensive onboarding training, along with regular training sessions to support your professional growth. An exceptional office location offering a unique work environment with breathtaking sea views. Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. Strong potential for career growth and advancement within our organisation.br/br/We are a company committed to equal opportunities for all genders and sexes with a strong focus on fairness in all our positions.

📌 CUSTOMER SERVICE DUTCH MARKET - HYBRID (Barcelona)
🏢 Konecta
📍 Barcelona