ph3Overview /h3 pLandbot is an AI-first SaaS company building AI Agents that help businesses deliver exceptional experiences to their users. We’re growing our Customer Success team and looking for a bCustomer Success Manager /b who is as comfortable demoing a product as they are running a data‑driven business review. /p pThis is not a relationship management role. Our CSMs own outcomes – they help customers achieve measurable results with Landbot, and they hold themselves accountable to those results. You’ll manage a portfolio of Business plan customers (our largest accounts, paying 400€–20k+/month), and you’ll be expected to proactively drive adoption, expansion, and retention through structured, insight‑led engagement. /p pYou’ll report to the Head of Customer Success and work closely with Sales, Support, and Product. /p h3What you’ll do /h3 pbDrive customer outcomes /b /p ul liOwn a portfolio of managed accounts (Business plan) and be accountable for their retention and growth. /li liRun structured onboarding, adoption, and business review processes – always anchored in the customer’s goals and measurable results. /li liProactively monitor account health and intervene before problems become churn risks. /li liTrack and present customer metrics in every interaction – usage trends, adoption gaps, ROI signals. /li /ul pbBe a product expert /b /p ul liBecome deeply fluent in Landbot’s AI Agent capabilities and be able to demo and advise customers confidently. /li liProactively introduce customers to new features and AI use cases relevant to their business. /li liTranslate customer goals into concrete Landbot configurations and workflows. /li liStay current as the product evolves – Landbot is moving fast in the AI space and our CSMs need to move with it.



/li /ul pbOwn commercial outcomes /b /p ul liIdentify and execute upsell and expansion opportunities within your account portfolio. /li liPartner with Sales on high‑potential accounts and handoffs. /li liFlag risk accounts early and lead recovery conversations. /li /ul h3Collaborate and report /h3 ul liReport on customer engagement, health metrics, and account progress to internal stakeholders. /li liSurface customer feedback and product gaps to Product and leadership in a structured way. /li liCoordinate with Support on escalations and complex technical issues. /li li3+ years of experience in Customer Success or Account Management in a B2B SaaS environment. /li liGenuine comfort with technology products – you learn new tools quickly and enjoy going deep on how things work. /li liStrong analytical habits: you track metrics, build simple reports, and use data to drive customer conversations. /li liExcellent live presentation and communication skills – you’re confident running demos, reviews, 1:many events and negotiations. /li liA proactive, self‑driven work style – you don’t wait for customers to come to you. /li liFluency in English and Spanish (both required). /li liEligibility to work in Spain. /li /ul h3Strong differentiators /h3 ul liExperience with AI products, automation tools, or the conversational AI / chatbot space. /li liFamiliarity with no-code or low-code platforms. /li liExperience managing high‑value accounts (enterprise or upper mid‑market). /li liKnowledge of CS metrics (NRR, churn rate, health scores, time‑to‑value). /li liAdditional languages are a plus.



/li /ul h3What success looks like /h3 ul liYour accounts are healthy: strong adoption, low churn risk, and growing. /li liYou run proactive, data‑backed business reviews – not reactive check‑in calls. /li liYou’re the most knowledgeable person in the room when it comes to what Landbot can do for a customer’s use case. /li liYou identify expansion opportunities and close them or hand them off with a clear brief. /li /ul h3Hiring process /h3 ul liHR screen — 20 min. Get to know each other, validate experience and logistics. /li liPractical Test (async). We’ll present a scenario you’re expected to work with towards a specified outcome, all while using Landbot, our product. The output of this test is a screen recording of you presenting the result. /li liRole‑play team interview — 60 min. As part II of the practical test, the role‑play will consist of an presente conversation with your portfolio customer about the solution you built and presented. Afterwards, we’ll run a classic‑format interview to verify your experience, skillset, commercial mindset, analytical approach and culture fit. /li liCulture check with CEO — 15 min. /li /ul h3Benefits /h3 ul liHybrid culture or full remote (or both). /li liGreat company culture, we have a young, upbeat, and international work environment. /li liFlexible schedule. /li liOpen vacation policy and flexible holidays so you can take time off when you need it. /li liTraining budget. /li liTicket transport. /li li26 days of paid vacation (23 regular days + December 24th 31st) + one day for your birthday. /li liEnglish Spanish lessons.Flex compensation with Cobee for employees residing in Spain. /li liTeam building activities. /li liReferral Bonus if you bring other talented people like you. /li /ul /p #J-18808-Ljbffr

📌 Customer Success Manager (Spanish - English) (Barcelona)
🏢 Landbot
📍 Barcelona