ppExperience the Power of a Game‑Changing Career /ppAre you ready to join an innovative and fast‑growing team? We are a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world's most well‑known companies — the ones you use every day — helping them transform their businesses through cutting‑edge technology and integrated solutions. If you're looking to grow, learn, and be inspired, this is your opportunity. /ppAs a Remote Support Engineer based on‑site in Barcelona (Hybrid, after probation), you'll become part of a dynamic team of game‑changers shaping the future of integral brands. /ph3Career Growth and Personal Development /h3pWe believe in unlocking your potential. You'll benefit from comprehensive training, access to the latest technologies, and ongoing support to help you succeed and grow. Along the way, you'll build meaningful connections — even "friends for life." /ph3What You'll Do /h3ulliProvide expert support on industrial 3D printers /liliRemotely resolve hardware and/or software technical issues and application problems for our customers /liliTrigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely /liliKeep customers informed of the status of their case /liliDocument case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting /liliContribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization /liliAssist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines,



educational programs and technical aspects in general, based on customer entitlement /liliAssist Field Service Engineers during onsite troubleshooting in case of need /li /ulh3Concentrix is a great match if you: /h3ulliA native or proficient level of English /liliStrong technical background with bachelor's degree in Science/Engineering — preferably Mechanical, Industrial or Electrical Engineering — or equivalent /liliCan work collaboratively in an ethnically, linguistically, and culturally diverse environment /liliExcellent organizational skills; able to prioritize work in accordance /li /ulh3It will be a plus if you have: /h3ulliExperience in a customer facing role (onsite support, remote support or similar) /liliExperience in Graphics Arts products and related technologies /liliAbility to follow and read electrical / electronic diagrams /liliExperience in Additive Manufacturing technology, 3D Modeling Software — Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows /li /ulpIf you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role. /ph3What's in it for you /h3ulliFull time 39 hours/week permanent contract /liliFT- 39h – Rotative Monday – Friday 14h to 23h 17h to 2h /liliSalary package: base salary of 20,000 euros gross/year up to 4,000 euros gross/year in bonus, private medical insurance, restaurant card after trial period /liliGreat office location in Barcelona, with hybrid work model after 2 months /liliFull paid training on the company and the project you'll be working on /liliCareer development programs and specialized courses /li /ul /p #J-18808-Ljbffr

📌 Remote Support Engineer - Barcelona (English-speaking) - Onsite/Hybrid after probation
🏢 Tamarind Intelligence
📍 Barcelona