ph3Overview /h3 pWe’re seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office. The role reports directly to the VIP Customer Communications Team Lead. /p pManage consumer regulatory complaints and work cross‑functionally to improve knowledge of e‑commerce, tourism, consumer and data protection regulations. /p p20 million customers – 44 markets – 5 brands – 5.2M members in Prime; 16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches; 1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age. /p pWe’re a leading travel tech company, revolutionising the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program. /p h3What you will do /h3 h3Key responsibilities and tasks /h3 ul liManage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases; /li liManage data protection consumer rights cases; /li liCollaborate on coordinating legal inquiries with legal counsels related to customer complaints to ensure excellent service; /li liSupport VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members; /li liSupport VIP Communications projects by collaborating with the team members when required; /li liMeasure, analyse and report on the results of initiatives.



/li /ul h3Required Qualifications /h3 ul liBackground in Tourism will be required in your daily work; /li liUsed to work with CRM tools; /li liAbility to work with G‑suite; /li liExcellent writing and communication skills, native‑level Italian with excellent grammar and legal vocabulary; /li liProficient level of English is a must and Spanish is a plus. /li /ul h3What you need to succeed /h3 pBring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. /p h3Personal skills /h3 ul liPassionate for the travel industry; /li liAcute sense of judgement, tact, diplomacy and crisis communication; /li liAnalytical capacity, problem‑solving mindset and organized; /li liCustomer‑oriented, comfortable working under pressure and constantly prioritizing, eager to learn and with a great teamwork attitude; /li liAbility to negotiate on a win‑win perspective. /li /ul h3Valuable /h3 ul liExperience in legal case management tourism‑related (GDPR, tourism and consumer regulations); /li liOther languages will be an advantage, including French, German, Portuguese, Norwegian, Swedish, Dutch, Spanish, Catalan, Euskera and/or Galician; /li liExperience in PR, media relations,



VIP management and/or Social Media management; /li liExperience in handling VIP accounts and/or sensitive customer complaints; /li liKnowledge of GDS Amadeus and/or Galileo; /li liProven successes in both traditional and interactive claims channels. /li /ul h3Benefits /h3 ul liPrime Plus membership, competitive salary and benefits package, including versátil benefits, performance‑based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and keeping it for free after 3 years; /li liGrow opportunities to empower your career, and unleash your potential with personalized career paths and the eVOLVE Program. Internal mobility opportunities for horizontal career changes and promotions; /li liWell‑being as a priority: a hybrid home‑office model focused on outcome, not time‑in‑seat, to achieve a work‑personal life balance; /li liWork‑hard, party‑hard culture with after‑work events, tournaments, parties, and communities based on passions, no dress code, free fruit, coffee, and tea at our offices; /li liDynamic and healthy environment: innovation, risk‑taking, shared ideas, diverse and open‑mind teams, Agile mindset, recognition at core. /li /ul pWe are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. /p pbApply now! /b /p /p #J-18808-Ljbffr

📌 Regulatory Case Specialist (They/She/He) (Italian)
🏢 Traveltechessentialist
📍 Barcelona