ppReady to elevate your career and join a fast-growing team in the digital world? /ppJoin our dynamic team at TP in vibrant Barcelona and work on an exciting project with bGoogle Local Services Ads /b— a game-changing tool for businesses everywhere! /ph3Purpose of the role: /h3pAs a member of the TP, you will be working to support live providers in Local Services Ads by Google. /ppYou will become a digital expert on requirements and support, providing expert support and guidance to live providers, becoming a trusted advisor on digital advertising strategies and contributing significantly to their business success. /ph3Responsibilities: /h3ulliLead verification operations, ensuring rigorous validation of licenses, insurance, and business credentials /liliProvide expert-level support and manage complex escalations with precision and professionalism /liliEnsure strict content compliance through proactive monitoring and resolution /liliAnalyze provider performance, drive strategic improvements, and contribute to retention initiatives /liliOversee onboarding processes, ensuring seamless transitions and full compliance /liliServe as a regional authority on verification standards and onboarding protocols /liliTake initiative in dynamic, cross-functional tasks and contribute to operational excellence /li /ulh3Requirements /h3ulliC2 level of German and English /liliExtensive experience in customer service and stakeholder engagement /liliExceptional communication, analytical, and organizational skills /liliProven ability to work autonomously and deliver results under pressure /liliBachelor's degree in Business or related fields /lili2+ years experience in legal compliance, trust safety, or verification, with deep knowledge of local legislation /liliFamiliarity with home services industries (e.g., plumbing, electrical) /li /ulh3Desirable Skills /h3ulliProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness,



and quality /liliCollaboration: Working effectively with others, sharing ideas and resources to achieve common goals /liliCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums /liliEmotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions /liliOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration /liliCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights /liliSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions /liliEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification /li /ulh3Benefits /h3ulliFull-time (39 hours/week) bhybrid position in Barcelona /b with a salary of €22,200 gross/year plus up to €1,000 gross/year in bonuses /liliReferral Program: Earn up to €2,000 for bringing friends, depending on the language/project /lilibRelocation package /b /liliPrivate Health Insurance /liliContinuous skill development and certifications /liliClear career growth opportunities supported by coaches and a motivating team environment /liliEngaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture /liliPrime office location at the World Trade Center, Barcelona, surrounded by the sea /li /ulh3Diversity, Equity Inclusion /h3pTP is home to a general family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. /p /p #J-18808-Ljbffr

📌 German speaking Customer Support Specialist - Digital Advertising (Barcelona)
🏢 TP
📍 Barcelona