ph3Fashion Support Consultant - (Turkish speaking) - Onsite - GE02 /h3h3Job Description /h3pReady to join an innovative and fast-growing team? We’re a general leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions. /ppIf you’re looking to develop your career and feel inspired, this is your opportunity. As a Fashion Support Consultant, you’ll be part of a dynamic team of game‑changers shaping the future of the fashion industry. /ph3Career Growth and Personal Development /h3pThis is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career. /ph3What You Will Do In This Role /h3ulliTake incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands. /liliTake incoming calls from boutiques and shops via telephone and resolve demands. /liliLog call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers. /liliEscalate potential service issues initially with Mentor. To follow all the processes and procedures of the project. /liliEnsure contractual SLA is maintained. /liliProvide cover for other Agents in their absence, either within the same team or across teams. /liliLiaise with Supervisors/ Mentors on specific projects where requested. /liliTo understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner. /liliTo attend regular Team Meetings.



/liliTo work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction. /li /ulh3Requirements /h3ulliNative level of Turkish plus an fluent level of English /liliWorking knowledge of IT Platform, equipment, and applications: Windows/MS Office /liliGood disposition to work in a customer service environment /liliCustomer care skills – ability to listen to and understand the customers’ needs /liliAbility to take ownership of, and progress calls to resolution or to escape call to resolution /li /ulh3Personal Abilities /h3ulliResistant to stress. /liliVery good communication skills. /liliAbility to work in a team. /liliLogical approach to problem solving. /liliAbility to work on own initiative. /liliAbility to adapt to different situations and needs. /li /ulh3What’s In It For You /h3ulliFull-time (39 hours/week) permanent contract, Monday to Friday (09:00–18:00) /liliSalary of €19,623.94 gross/year + up to €1,200 gross/year in bonus /liliOnsite Barcelona Office, with hybrid work options available after 2 months. /liliReferral bonus opportunities /liliFully paid training on the company and your project /liliCareer development programs and specialized courses /li /ulh3Be Your Best Version /h3pAt Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too. /ppConcentrix is an equal opportunity employer /ppWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /p /p #J-18808-Ljbffr

📌 Fashion Support Consultant - (Turkish speaking) - Onsite (Barcelona)
🏢 Concentrix
📍 Barcelona