ppAt Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products. /p h3Impact Purpose /h3 pBe the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone, the general market leader! /p h3Location /h3 pWe are looking for a bSupport Professional with English and Italian or Spanish /b, based in bBarcelona (hybrid – late shift 10:00 to 19:00) /b. /p h3Role Summary /h3 pTechnical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset. /p h3What You Will Do /h3 ul liDeliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners. /li liAct as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions. /li liServe as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels. /li liAnalyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required. /li liCollaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.



/li liPerform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). /li /ul h3What You Bring to the Team /h3 ul liInformatic Support technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications. /li liAt least 4 years of work experience providing technical support for external clients. /li liPractical experience with Microsoft Windows operating systems and relevant technologies. /li liIP Network knowledge and troubleshooting experience. /li liStorage technologies knowledge. (JBDO, RAID, SAN, NAS, Cloud) and relational Databases maintenance (Backup, Restore, Shrink, Detach, Attach). /li liExperience providing multichannel support, confident in providing support over the phone, chat and web cases. /li liExcellent communication skills and fluency in written and verbal, bC level Italian or Spanish and English /b. /li /ul h3How You Will Make a Difference /h3 ul liIs confident of own capabilities and believes that persistence and hard work yield results. /li liIs open-minded shares information with others. /li liGives and receives constructive feedback to strive for continuous self-improvement.



/li liCan constructively handle conflicts and can recover from dissatisfied customer situations. /li /ul h3About the Team /h3 pMilestone Technical Support (MTS) is an international support team that provides excellent Customer / Partner satisfaction. We operate globally, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow personally and professionally. /p h3How We Support You /h3 ul liIndividual development plans aligned with your career goals /li liAccess to training, learning resources, and certifications /li liFlexible working arrangements /li liSupportive leadership and regular feedback /li liOpportunities for cross-functional and cross-regional collaboration /li liSocial activities and spaces to connect with colleagues /li /ul h3What We Offer /h3 ul liGym contribution /li liLuxury health and dental package /li liLife insurance /li liLearning and trainings plan /li /ul pExcited to join a team that values people and innovation? Hit the Apply button and submit your CV in English today. /p h3About Us /h3 pMilestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset—freedom, inclusion, and togetherness—we always consider our employees, partners, and communities in everything we do. /p /p #J-18808-Ljbffr

📌 Support Professional with English and Italian or Spanish (Barcelona)
🏢 Milestone Systems
📍 Barcelona