ph3Position Overview /h3 /brpAutodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes. /p /brh3Job Requisition ID # /h3 /brp26WD99996 /p /brh3Position Overview /h3 /brpAutodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes. /p /brpWe are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, more specifically in the Civil space, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide. /p /brpYou will join the Proactive Support group within the Customer Technical Success team– a team that values professional development and rewards high performance. /p /brpTechnical Account Management owns the customer support experience and is responsible for ensuring customers run reliably and securely at scale through proactive technical governance and advisory. /p /brh3Responsibilities /h3 /brul /brliEstablish and maintain working relationships with customers as technical point of contact, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience /li /brliPriority handling and escalation of critical issues and monitoring of service level compliance /li /brliTechnical assistance and recommendations for Enterprise Customers based on data analytics /li /brliTaking a problem management approach,



find opportunities for improvement initiatives /li /brliPartner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications /li /brliManage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan /li /brliDelivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives /li /brliResponsible for key event management (e.g. major upgrades) /li /brliEngage strategically and provide Insights and technical health governance /li /br /ul /brh3Minimum Qualifications /h3 /brul /brliBachelor's degree or equivalent experience in Civil Engineering /li /brliMinimum 5 years' experience in using or supporting Autodesk Civil products (Autodesk Civil3D and Infraworks in particular) and cloud services (Autodesk Construction Cloud/Forma in particular) for large enterprise clients in a professional services role /li /brliStrong analytical skills and experience working and troubleshooting in enterprise environment /li /brliExpert knowledge in workflows and data exchange /li /brliExperience in delivering on presentations /li /brliAble to manage several projects at a time, setting the right priorities /li /brliStrong communicator in Spanish and English /li /brliFluency in Spanish and English required, any other additional European language nice-to-have, like French.



/li /br /ul /brh3Preferred Qualifications /h3 /brul /brliStrong communicator and able to build relationships at all levels, taking initiative /li /brliAbility to present technical information to a live or virtual audience /li /brliTechnical consulting experience and/or technical project delivery experience with large, demanding clients /li /brliExperience in Autodesk Navisworks and/or Autodesk AutoCAD /li /br /ul /brh3Learn More /h3 /brh3About Autodesk /h3 /brpWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. /p /brpWe take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. /p /brpWhen you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! /p /brh3Salary transparency /h3 /brpSalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. /p /brh3Sales Careers /h3 /brpWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: /p /brh3Belonging /h3 /brpWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: /p /p #J-18808-Ljbffr

📌 Senior Technical Account Manager- Civil (English and Spanish speaking) (Madrid)
🏢 Autodesk
📍 Madrid