ppHP’s AM Customer Assurance organization delivers world‑class service experiences to customers across our Additive Manufacturing portfolio. /p pWe are looking for a bgraduate engineer /b to join our team and support the resolution of product and quality issues while developing strong technical and problem‑solving skills. /p pThis role provides hands‑on exposure to troubleshooting, escalation management, and collaboration with Product Engineering, Quality, and Services teams. Guided by experienced engineers, the successful candidate will progressively build expertise in system behavior, root cause analysis, and product and services improvement processes. /p h3Escalation Support Troubleshooting /h3 ul liSupport the investigation and resolution of customer issues and product escalations /li liAssist in data collection, log analysis, and basic troubleshooting activities /li liContribute to root cause analysis and corrective action tracking /li liHelp document findings and resolution steps /li /ul h3Cross‑Functional Collaboration /h3 ul liCollaborate with cross‑functional teams (RD, Quality, Services) to support issue resolution /li liParticipate in technical discussions and learn structured problem‑solving approaches /li liAssist in preparing summaries and input for internal reporting /li /ul h3Continuous Improvement Learning /h3 ul liIdentify recurring issues with support from senior engineers /li liContribute to improvement initiatives related to documentation, system limitations, training, and support processes /li liLearn and apply structured methodologies for problem‑solving and continuous improvement /li /ul h3Product Engineering Exposure /h3 ul liSupport analysis of product behavior, contributing structured feedback to improve the product based on field issues /li liParticipate in defect analysis and validation activities,



including reproduction of issues in lab environments /li liAssist in translating customer issues into technical problem statements for engineering teams /li liContribute to engineering discussions by sharing insights derived from field issues /li /ul h3Knowledge Capability Building /h3 ul liCreate and maintain technical documentation under supervision /li liParticipate in structured onboarding, training programs, and technical learning tracks /li liDevelop foundational skills in troubleshooting, system analysis, and engineering methodologies /li liGradually build capability to handle complex technical issues independently /li /ul h3Scope Interfaces /h3 ul liWork within global teams (EMEA, AMS, APJ) with exposure to multiple functions /li liSupport Customer Assurance and Services Engineering teams /li liFocus on learning structured support processes rather than managing complex escalations /li /ul h3Education Experience /h3 ul liBachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Materials, Software or related) /li liInterest in additive manufacturing and complex systems is a plus /li liExposure to troubleshooting or technical problem‑solving (academic or internship) is beneficial /li /ul h3Knowledge Skills /h3 ul liProblem‑solving mindset and willingness to learn structured troubleshooting /li liStrong communication skills (written and verbal) /li liAnalytical mindset with curiosity about how products are designed, built, and improved /li liAbility to work collaboratively in a integral team environment /li liBasic familiarity (or willingness to learn) tools such as Jira, CRM systems, or data analysis tools /li liExposure to CAD tools, simulation,



or testing environments /li liCuriosity and motivation to develop technical expertise /li /ul h3Development Growth /h3 ul liStructured onboarding and training program /li liMentorship from experienced Customer Assurance and Engineering professionals /li liExposure to HP Additive Manufacturing technologies and systems /li liProgressive development path toward advanced technical escalation roles and product engineering positions /li /ul h3Experience Our Benefits /h3 ul liA truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies. /li liContinuous growth career development: Multiple internal mobility and career opportunities, supported by HP’s learning platform to keep growing your skills. /li liCompetitive benefits package, including: /li liHybrid work model (home office / office), depending on the role/functions /li liHealth Life insurance /li liTicket Restaurant Vouchers or lunch at reduced prices at our canteen /li liFlexible working hours to support work–life balance /li liHP Flex Program: Kindergarten vouchers Transport Card /li liExclusive HP products offers and discounts for employees, friends and family /li liInclusion belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability DisAbility, with opportunities to get involved locally. /li liGive back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite. /li liStay active energized: Access our sports center (indoor outdoor) with 25+ coordinated activities. /li liOnsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health. /li liCreativity innovation: Enjoy our Printing Happy Hour—from photos to large posters—and hands‑on workshops using the latest printing technologies, from wall covers to 3D printing. /li liEasy commuting: Free parking available or excellent access via nearby train services. /li liWomen Network initiatives: Networking events, STEM promotion, business acumen talks, work–life balance sessions, and future‑skills development. /li /ul pLegal entity: GBU /p /p #J-18808-Ljbffr

📌 Graduate Product Support Engineer - Customer Assurance for HP Additive Manufacturing (Barcelona)
🏢 HP
📍 Barcelona